How to put a device in offline mode:

1. Tap the cloud icon. The connection status drop-down menu appears.

 

2. Tap Go Offline. The ‘Supervisor’s approval needed’ screen appears.

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3. If your access level allows you to put a device into offline mode, type your four-digit PIN and tap Override.

4. Enter your four-digit PIN and tap Login. To enter orders and accept payments, it is necessary to start a financial shift.

How to start a labor shift in offline mode:

When you put a device into offline mode, employees who have already clocked in do not need to do so again. If an employee arrives to start a new labor shift, a manager, or an employee with the appropriate access level, must authorize the start of a labor shift.

1. At the login screen, type your four-digit PIN and tap Login.
2. Tap Clock In. The Select Job Code screen appears.
3. Tap the job code for the job you will perform during this shift. A ‘Supervisor’s approval needed’ prompt appears.
4. If your access level allows you to start a financial shift for employees using a device in offline mode, type your four-digit PIN and tap Override.

To start a financial shift in the offline mode:

When you put a device in offline mode, employees using the device to enter orders and accept payments must start a new financial shift. To start a financial shift on a device in offline mode, it is necessary for a manager, or an employee with the appropriate access level, to authorize the starting of a financial shift.

Note: The only instance in which a user does not need to begin a new financial shift is when they have already started a local, financial shift on the device.

1. At the POS home screen, tap Point of Sale or Takeout/Delivery. A ‘Starting New Shift’ prompt appears.
2. Tap Yes. A ‘Supervisor’s approval needed’ prompt appears.
3. If your access level allows you to start a financial shift for employees using a device in offline mode, type your four-digit PIN and tap Override.

Working with Open Orders in Offline Mode 

 

 

 

To re-create an existing, open online mode order on an offline device:

1. Tap the order you want to view. The ‘Read-Only Order’ prompt appears.
2. Tap OK.
3. Gather the information from the order. To print a copy of the order, tap Pay, and then Print. The Print button replaces the Pay button.

4. Tap  to access the floor plan screen and select Tabs.
5. Tap ADD TAB.
6. Enter the order information.
7. Finalize the order. When you finalize the order, a prompt appears to assign a customer to the order.
8. Enter an identifying name for the tab, one to help identify the table for which it belongs, such as the customer name or ‘From table 62.’

Note: After you return the device to online mode, if you replicated online mode orders as new tab orders on an offline mode device, you may need to void the tickets of those read-only online mode orders that you replicated.

To enter a new order on a device in offline mode:

 

Note: Orders entered on a device operating in ‘Offline Mode, Server Reachable’ appear as read-only to other devices.

1. Tap ADD TAB
2. Enter the order information.
3. Finalize the order. When you finalize the order, a prompt appears to assign a customer to the order.
4. Enter an identifying name for the tab, one to help identify the table for which it belongs, such as the customer name or ‘From table 62.’

Note: After you return the device to online mode, if you replicated online mode orders as new tab orders on an offline mode device, you may need to void the tickets of those read-only online mode orders that you replicated.

Returning to Online Mode

1. Tap the cloud icon. The connection status drop-down menu appears.

 

2. Tap Go Online. The POS app verifies it can connect to the server. When the offline device successfully connects to the server, the POS app logs out the current user and the cloud icon color changes to green. The login screen appears for the employee to log back in to the POS.

When you successfully return a device to online mode, the following occurs:

• Each employee on the device is logged out of the device.
• Silver Server replicates and synchronizes the data, including orders and shifts, from the offline device.
• Silver Server converts the offline mode orders to online mode orders, making them accessible to all connected, online mode devices.
• If you replicated locked online mode orders as new tabs, you may need to void the ticket of the formerly locked orders; otherwise, you will have an open order at the end of the shift.