NCR Silver Support and Customer Care | NCR Silver NCR Silver
Contact us at one of our country-specific support lines.
US: 877-270-3475
 UK: 0808-178-5520
AU: 1800-940-975
NZ: 0800-453-736
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“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop

With an Internet connection, the credit processor connection color status is green, which allows you to process credit card transactions. Without an Internet connection, the credit processor color status changes to yellow or red, depending on your offline credit configuration. Yellow indicates you are using offline credit, whereas red indicates offline credit is not available. This means you are not able to accept credit cards as payment.

Offline credit is a configuration in Silver Back Office and there are no steps for you to initiate offline credit on a device when you lose an Internet connection. The system automatically reverts to offline credit status, if previously configured, and when the Internet connection returns, the POS app returns to online credit status.

See also:
Setting up Offline Credit
Using Offline Credit Transactions
Viewing Pending Offline Credit Transactions