Silver Server | NCR Silver NCR Silver
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Contact us at one of our country-specific support lines.
US: 877-270-3475
 UK: 0808-178-5520
AU: 1800-940-975
NZ: 0800-453-736
or
Log in to Silver Back Office to chat with a representative

Visit NCR.com/Silver


“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


In-store Server Setup

Preparing the in-store server

Prior to downloading the in-store server software, ensure your server allows the download of applications from anywhere.
  1. Select System Preferences > Security and Privacy.
  2. At the General tab, click the lock in the lower left portion of the screen to allow you to edit the permissions. A prompt appears requiring you to enter the administrator name and password.
  3. Type the administrator user name and password.
  4. Click Unlock.
  5. Under ‘Allow apps downloaded from,’ select Anywhere. A prompt appears.
  6. Click Allow From Anywhere.
  7. Click the lock to prevent further changes.
  8. Close Security and Privacy.
Security and Privacy
 
 Warning: After you download the in-store server software, return to Security and Privacy and change the ‘Allow applications downloaded from’ setting to Mac App Store for best security.


Downloading the server software

Download the in-store server software from the Silver Back Office.
  1. In Silver Back Office, click your username on the top right side of the screen. A drop-down list appears.
  2. Click My Account.
  3. Click My Devices.
  4. Select the Silver Server software package from the ‘Download Silver Server Install Package,’ and click Download.
  5. The file downloads to your computer.
Downloading Silver Server

Installing the in-store server

Install the in-store server software onto your server device.
  1. Launch the NCRSilver_x.x.x.pkg to begin the Silver Server installation wizard.
  2. At the Welcome screen, click Continue.
Install Server on Drive
 
  1. Click Install to accept the default install location. -OR- Click Change Install Location, select the disk where you want to install the software, and click Continue
Install Server Destination
 
  1. At the Installer prompt, type the administrator user name and password for the server and click Install Software. The utility installs the Silver Server software and displays a successful installation message. Silver Server runs in the background and does not appear on the screen.
  2. Click Close.
    1. Upon the successful installation of the Silver Server software, no prompts or programs appear on your screen. You validate the success of the software installation by attempting to connect a device to the server.
Customer Support Article

In-store Server Setup

  • January 28, 2021
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Summary

How to prepare, download and install the in-store server for Silver Pro Restaurant

Title

In-store Server Setup

URL Name

In-store-Server-Setup

Summary

How to prepare, download and install the in-store server for Silver Pro Restaurant

Article Record Type

0120W000001QFNF

Publication Status

Online

Validation Status

Not Validated

Last Modified By

005d0000003gwXe

Description

In-store Server Setup

Preparing the in-store server

Prior to downloading the in-store server software, ensure your server allows the download of applications from anywhere.
  1. Select System Preferences > Security and Privacy.
  2. At the General tab, click the lock in the lower left portion of the screen to allow you to edit the permissions. A prompt appears requiring you to enter the administrator name and password.
  3. Type the administrator user name and password.
  4. Click Unlock.
  5. Under ‘Allow apps downloaded from,’ select Anywhere. A prompt appears.
  6. Click Allow From Anywhere.
  7. Click the lock to prevent further changes.
  8. Close Security and Privacy.
Security and Privacy
 
 Warning: After you download the in-store server software, return to Security and Privacy and change the ‘Allow applications downloaded from’ setting to Mac App Store for best security.


Downloading the server software

Download the in-store server software from the Silver Back Office.
  1. In Silver Back Office, click your username on the top right side of the screen. A drop-down list appears.
  2. Click My Account.
  3. Click My Devices.
  4. Select the Silver Server software package from the ‘Download Silver Server Install Package,’ and click Download.
  5. The file downloads to your computer.
Downloading Silver Server

Installing the in-store server

Install the in-store server software onto your server device.
  1. Launch the NCRSilver_x.x.x.pkg to begin the Silver Server installation wizard.
  2. At the Welcome screen, click Continue.
Install Server on Drive
 
  1. Click Install to accept the default install location. -OR- Click Change Install Location, select the disk where you want to install the software, and click Continue
Install Server Destination
 
  1. At the Installer prompt, type the administrator user name and password for the server and click Install Software. The utility installs the Silver Server software and displays a successful installation message. Silver Server runs in the background and does not appear on the screen.
  2. Click Close.
    1. Upon the successful installation of the Silver Server software, no prompts or programs appear on your screen. You validate the success of the software installation by attempting to connect a device to the server.