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Contact us at support line.
US: 877-270-3475
or
Log in to back office to chat with a representative
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Problem/Scenario: Customer's scanner is not reading custom bar code labels.
Symptoms to identify issue: Scanner will scan; scanner is properly set up with device; item is set up in back office but is not reading on POS; Wireless scanner
Resolution:
With the Dymo software, the Socket CHS Mobile Scanner, and Silver software there are various restrictions when it comes to alphanumeric barcodes. It is highly recommended to advise the customer to use only numeric barcodes because of these restrictions. However, there are customers that will insist on using alphanumeric barcodes. These barcodes will only be accepted and scanned in the following formats:
Symptoms to identify issue: Scanner will scan; scanner is properly set up with device; item is set up in back office but is not reading on POS; Wireless scanner
Resolution:
With the Dymo software, the Socket CHS Mobile Scanner, and Silver software there are various restrictions when it comes to alphanumeric barcodes. It is highly recommended to advise the customer to use only numeric barcodes because of these restrictions. However, there are customers that will insist on using alphanumeric barcodes. These barcodes will only be accepted and scanned in the following formats:
- Code 39
- Code 128 Auto
- Code 128 Type A
- Code 128 Type B
- Code 128 Type EAN
