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“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


A gratuity is an additional charge to the customer usually added for a large party.

Adding a Gratuity to a Guest Check

  1. With the guest check active, tap PAY, located at the bottom of the guest check. The tender screen appears.
  2. Tap Gratuity. The ‘Gratuity’ screen appears with the cursor active in Percent. The last three percentage values entered on the device appear under Percent. Initially, the POS app defaults to 15%, 18%, and 20%.
Gratuity
 
  1. Tap a pre-set gratuity percentage.
-OR-
 
Enter a different gratuity percentage and tap Done.
 
-OR-
 
Tap Amount, located at the top of the screen, to enter a dollar amount. Enter the dollar amount and tap Done.
The gratuity appears as a line item in the bottom of the guest check.

 
gratuity on check
 

Changing the Gratuity on a Guest Check 

  1. With the guest check active, tap the Gratuity line item located in the bottom of the guest check. The ‘Gratuity’ screen appears.
  2. Enter a new percentage or dollar amount.
  3. Tap Done.

Removing a Gratuity from a Ticket 

  1. With the guest check active, tap the Gratuity line item located at the bottom of the guest check. The ‘Gratuity’ screen appears.
  2. Tap Clear and then tap Done. The app removes the gratuity from the check.
 
Customer Support Article

Working with Gratuities

  • July 20, 2021
  • ·
  • Like
  • 0

Summary

For NCR Silver Pro Restaurant, learn to add, change, and remove a gratuity from a guest check.

Title

Working with Gratuities

URL Name

Working-with-Gratuities

Summary

For NCR Silver Pro Restaurant, learn to add, change, and remove a gratuity from a guest check.

Article Record Type

0120W000001QFNF

Publication Status

Online

Validation Status

Not Validated

Last Modified By

005d0000003gwXe

Description

A gratuity is an additional charge to the customer usually added for a large party.

Adding a Gratuity to a Guest Check

  1. With the guest check active, tap PAY, located at the bottom of the guest check. The tender screen appears.
  2. Tap Gratuity. The ‘Gratuity’ screen appears with the cursor active in Percent. The last three percentage values entered on the device appear under Percent. Initially, the POS app defaults to 15%, 18%, and 20%.
Gratuity
 
  1. Tap a pre-set gratuity percentage.
-OR-
 
Enter a different gratuity percentage and tap Done.
 
-OR-
 
Tap Amount, located at the top of the screen, to enter a dollar amount. Enter the dollar amount and tap Done.
The gratuity appears as a line item in the bottom of the guest check.

 
gratuity on check
 

Changing the Gratuity on a Guest Check 

  1. With the guest check active, tap the Gratuity line item located in the bottom of the guest check. The ‘Gratuity’ screen appears.
  2. Enter a new percentage or dollar amount.
  3. Tap Done.

Removing a Gratuity from a Ticket 

  1. With the guest check active, tap the Gratuity line item located at the bottom of the guest check. The ‘Gratuity’ screen appears.
  2. Tap Clear and then tap Done. The app removes the gratuity from the check.