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Offline Credit


IMPORTANT

  • Because of the increased liability and risk exposure when operating in this mode, Offline Credit mode can only be enabled by an Account Manager. 
    ​​
  • Do NOT delete the POS app when you are in Offline Credit mode.  If you do this, all offline credit transaction will be lost and cannot be recovered.
Enabling Offline Credit mode allows you to process a limited number of credit card transactions in the event communication between your POS device and the credit card processor is not available.  Once connection is reestablished, all transactions are sent to the processor automatically.  Features that are not supported in offline mode include:
  • Payment by gift card and checking gift card balances
  • Manual Card entry
  • Returns to original credit card

Enabling Offline Credit Mode


User-added image


NOTE:  Before you are able to process an offline credit transaction at the POS, at least one online credit card transaction must have been processed in order for to verify that your credit set up was completed successfully.

To enable the Offline Credit mode:

  1. An Account Manager should log into the Silver Back Office.

  2. In the Back Office, select Settings > Payment Methods.

  3. In the Offline Credit section, click ON.

  4. Review and accept the Offline Credit Terms & Conditions. Risks associated with Offline Credit mode include:

  • Cards may be declined once back online.

  • Prepaid credit cards (i.e., Visa gift cards) are accepted without the balance being able to be verified.

  • If the POS app is deleted from the device before offline credit transactions are sent to the processor, the transactions and any associated payments will be lost.

  1. Set the Maximum Transaction Amount (total $ amount allowed for a single transaction while in Offline Credit mode) and the Maximum Total by Device (total $ amount for all transactions completed while in Offline Credit mode) that you want to allow while in Offline Credit Mode. The maximum amount that can be set is $5,000.

  2. Press Save.

If you are a multi-store customer, you'll need to repeat steps 2 - 6 for each one of your stores.

Processing a Credit Payment while in Offline Mode

When offline, credit card transactions are processed seamlessly – there is no interruption when finalizing a transaction. Additionally, to prevent fraud by store employees, there is no messaging to alert users that credit is in Offline Mode. If the Maximum Transaction Amount or Maximum Total by Device is reached, a message will be displayed indicating why the transaction cannot be completed.

Offline Credit Reports

There are reports in the back office and on the POS that show information regarding transactions processed in Offline Mode. 
  • On the POS, for users with user role access to Reports, there is an Offline Credit report that shows any pending credit card transactions that have not yet been sent to the credit processor.
  • In the Back Office, under RESULTS, there is an Offline Credit report that shows the status of any credit transactions that were processed offline.


​offline credit, back office

Customer Support Article

How to use Offline Credit

  • June 5, 2020
  • ·
  • Like
  • 2

Summary

This article gives you an overview of Offline Credit.

Title

How to use Offline Credit

URL Name

Offline-Credit

Summary

This article gives you an overview of Offline Credit.

Article Record Type

0120W000001QFNF

Publication Status

Online

Validation Status

Validated

Last Modified By

005d0000004eXm5

Description

Offline Credit


IMPORTANT

  • Because of the increased liability and risk exposure when operating in this mode, Offline Credit mode can only be enabled by an Account Manager. 
    ​​
  • Do NOT delete the POS app when you are in Offline Credit mode.  If you do this, all offline credit transaction will be lost and cannot be recovered.
Enabling Offline Credit mode allows you to process a limited number of credit card transactions in the event communication between your POS device and the credit card processor is not available.  Once connection is reestablished, all transactions are sent to the processor automatically.  Features that are not supported in offline mode include:
  • Payment by gift card and checking gift card balances
  • Manual Card entry
  • Returns to original credit card

Enabling Offline Credit Mode


User-added image


NOTE:  Before you are able to process an offline credit transaction at the POS, at least one online credit card transaction must have been processed in order for to verify that your credit set up was completed successfully.

To enable the Offline Credit mode:

  1. An Account Manager should log into the Silver Back Office.

  2. In the Back Office, select Settings > Payment Methods.

  3. In the Offline Credit section, click ON.

  4. Review and accept the Offline Credit Terms & Conditions. Risks associated with Offline Credit mode include:

  • Cards may be declined once back online.

  • Prepaid credit cards (i.e., Visa gift cards) are accepted without the balance being able to be verified.

  • If the POS app is deleted from the device before offline credit transactions are sent to the processor, the transactions and any associated payments will be lost.

  1. Set the Maximum Transaction Amount (total $ amount allowed for a single transaction while in Offline Credit mode) and the Maximum Total by Device (total $ amount for all transactions completed while in Offline Credit mode) that you want to allow while in Offline Credit Mode. The maximum amount that can be set is $5,000.

  2. Press Save.

If you are a multi-store customer, you'll need to repeat steps 2 - 6 for each one of your stores.

Processing a Credit Payment while in Offline Mode

When offline, credit card transactions are processed seamlessly – there is no interruption when finalizing a transaction. Additionally, to prevent fraud by store employees, there is no messaging to alert users that credit is in Offline Mode. If the Maximum Transaction Amount or Maximum Total by Device is reached, a message will be displayed indicating why the transaction cannot be completed.

Offline Credit Reports

There are reports in the back office and on the POS that show information regarding transactions processed in Offline Mode. 
  • On the POS, for users with user role access to Reports, there is an Offline Credit report that shows any pending credit card transactions that have not yet been sent to the credit processor.
  • In the Back Office, under RESULTS, there is an Offline Credit report that shows the status of any credit transactions that were processed offline.


​offline credit, back office