Enabling Offline Credit Mode
NOTE: Before you are able to process an offline credit transaction at the POS, at least one online credit card transaction must have been processed in order for to verify that your credit set up was completed successfully.
To enable the Offline Credit mode:
An Account Manager should log into the Silver Back Office.
In the Back Office, select Settings > Payment Methods.
In the Offline Credit section, click ON.
Review and accept the Offline Credit Terms & Conditions. Risks associated with Offline Credit mode include:
Cards may be declined once back online.
Prepaid credit cards (i.e., Visa gift cards) are accepted without the balance being able to be verified.
If the POS app is deleted from the device before offline credit transactions are sent to the processor, the transactions and any associated payments will be lost.
Set the Maximum Transaction Amount (total $ amount allowed for a single transaction while in Offline Credit mode) and the Maximum Total by Device (total $ amount for all transactions completed while in Offline Credit mode) that you want to allow while in Offline Credit Mode. The maximum amount that can be set is $5,000.
If you are a multi-store customer, you'll need to repeat steps 2 - 6 for each one of your stores.
Processing a Credit Payment while in Offline Mode
When offline, credit card transactions are processed seamlessly – there is no interruption when finalizing a transaction. Additionally, to prevent fraud by store employees, there is no messaging to alert users that credit is in Offline Mode. If the Maximum Transaction Amount or Maximum Total by Device is reached, a message will be displayed indicating why the transaction cannot be completed.
Offline Credit ReportsThere are reports in the back office and on the POS that show information regarding transactions processed in Offline Mode.
offline credit, back office