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“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


Setting up Kitchen Display

Kitchen Display integrates with your Restaurant POS account in order to digitally display order details to your kitchen staff. The kitchen display system follows the kitchen routing configured in the back office so that kitchen staff has full details of which items to prepare.

Here is what you need to run Kitchen Display

  • Restaurant point of sale subscription.

  • A subscription to the Kitchen Display app.

  • The Kitchen Display app downloaded from the Apple App Store. 

  • Additional iPads to run the Kitchen Display app.

  • A connected in-store server.

  • A stable, password protected wireless network with Internet access.

  • Access to the Back Office (for kitchen device set up).

 

Setting Up Kitchen Devices in Back Office

  1. Log into the Back Office and click the settings wheel in the top right of the page. 

  2. Click Kitchen Routing.

  3. Select the desired kitchen group and click Add Device.

  4. Do the following:

    User-added image

    • Give the device a distinct name for the station it will be located (such as Grill).

    • Select Video.

    • Enter your Level 1 and Level 2 threshold times. Orders that pass the threshold levels will change color on the kitchen display so that your staff can easily monitor which orders are oldest or newest.

  5. Click Save Changes


Setting up the Kitchen Display in Store

  1. Think about where you are going to locate the devices and ensure they have access to a power outlet. 

  2. Ensure you have completed the proper setup steps for your Restaurant POS system including the in-store server and the setup of your kitchen stations in the Back Office.

  3. Connect the iPads used for your kitchen devices to your secure wireless network. Download the Kitchen Display app from the Apple App Store.

    • You will need your Apple username and password to complete this step.

  4. Open the app, and begin the setup steps by pressing Next

  5. Connect to the in-store server. In normal cases, you can tap the name of the automatically identified server if it is connected to the network correctly. You also have the option to manually identify the device using the device’s IP address.

  6. Enter your Back Office username and password and tap Activate

  7. Choose a kitchen station to register the device too.

    • Kitchen stations are set in in Back Office prior to registering your devices.

  8. Once complete, the display device will show order information based on the routing configuration for the registered station.

  9. Mount the devices in your display stands and prepare for use.

Customer Support Article

Setting Up Kitchen Display

  • June 13, 2018
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Summary

Learn how to setup the Kitchen Display

Title

Setting Up Kitchen Display

URL Name

Setting-Up-Kitchen-Display

Summary

Learn how to setup the Kitchen Display

Article Record Type

0120W000001QFNF

Publication Status

Online

Validation Status

Not Validated

Last Modified By

005d0000003gwXe

Description

Setting up Kitchen Display

Kitchen Display integrates with your Restaurant POS account in order to digitally display order details to your kitchen staff. The kitchen display system follows the kitchen routing configured in the back office so that kitchen staff has full details of which items to prepare.

Here is what you need to run Kitchen Display

  • Restaurant point of sale subscription.

  • A subscription to the Kitchen Display app.

  • The Kitchen Display app downloaded from the Apple App Store. 

  • Additional iPads to run the Kitchen Display app.

  • A connected in-store server.

  • A stable, password protected wireless network with Internet access.

  • Access to the Back Office (for kitchen device set up).

 

Setting Up Kitchen Devices in Back Office

  1. Log into the Back Office and click the settings wheel in the top right of the page. 

  2. Click Kitchen Routing.

  3. Select the desired kitchen group and click Add Device.

  4. Do the following:

    User-added image

    • Give the device a distinct name for the station it will be located (such as Grill).

    • Select Video.

    • Enter your Level 1 and Level 2 threshold times. Orders that pass the threshold levels will change color on the kitchen display so that your staff can easily monitor which orders are oldest or newest.

  5. Click Save Changes


Setting up the Kitchen Display in Store

  1. Think about where you are going to locate the devices and ensure they have access to a power outlet. 

  2. Ensure you have completed the proper setup steps for your Restaurant POS system including the in-store server and the setup of your kitchen stations in the Back Office.

  3. Connect the iPads used for your kitchen devices to your secure wireless network. Download the Kitchen Display app from the Apple App Store.

    • You will need your Apple username and password to complete this step.

  4. Open the app, and begin the setup steps by pressing Next

  5. Connect to the in-store server. In normal cases, you can tap the name of the automatically identified server if it is connected to the network correctly. You also have the option to manually identify the device using the device’s IP address.

  6. Enter your Back Office username and password and tap Activate

  7. Choose a kitchen station to register the device too.

    • Kitchen stations are set in in Back Office prior to registering your devices.

  8. Once complete, the display device will show order information based on the routing configuration for the registered station.

  9. Mount the devices in your display stands and prepare for use.