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Clearing a Ticket

In some cases, an employee may be required to clear a sale to start a new ticket. You can restrict the ability to complete clear tickets based on user role. Follow these steps to clear the current ticket/sale:

  1. Do one of the following:

    • iPad Users:  Tap Clear ticket at the bottom of the Ticket  screen.

    • iPhone/iPod Touch Users:  Tap the User-added image  button near the bottom-left corner of the Ticket screen and then tap Void ticket.

  1. Tap Yes to confirm clearing the ticket.

User-added image

keywords: clear a ticket

Customer Support Article

How to Clear a Ticket

  • January 9, 2017
  • ·
  • Like
  • 1

Summary

How to completely clear a ticket (sale) on your Silver POS.

Title

How to Clear a Ticket

URL Name

Clearing-a-Ticket

Summary

How to completely clear a ticket (sale) on your Silver POS.

Article Record Type

0120W000001QFNF

Publication Status

Online

Validation Status

Not Validated

Last Modified By

005d0000001B04A

Description

Clearing a Ticket

In some cases, an employee may be required to clear a sale to start a new ticket. You can restrict the ability to complete clear tickets based on user role. Follow these steps to clear the current ticket/sale:

  1. Do one of the following:

    • iPad Users:  Tap Clear ticket at the bottom of the Ticket  screen.

    • iPhone/iPod Touch Users:  Tap the User-added image  button near the bottom-left corner of the Ticket screen and then tap Void ticket.

  1. Tap Yes to confirm clearing the ticket.

User-added image

keywords: clear a ticket