You can easily recall tickets after they are put on hold. Tickets are held to the device. So, you can only recall a ticket from the same POS device it was placed on hold from. The Recall/Reprint button is available only if there are no items on the current ticket.
Follow these steps to recall a sale that has been placed on hold:
Tap Recall/Reprint at the bottom of the Ticket Entry screen.
Tap one of the following options depending on the ticket you are recalling: Holds, Completed, or Orders.
Locate and tap on the ticket you want to recall on the Recall/Reprint screen. You can tap All Tickets to further filter results.
Do one of the following:
Tap Recall to recall a held ticket. This places the ticket back into active status where you can remove, add, or edit items on the ticket.
Tap Receipt to reprint or email the ticket. The system will reprint the ticket with the word "HOLD" shown prominently at the top of the receipt.
Tap to kitchen to re-send the ticket to another receipt printer. Select the printer where you want to re-send the ticket. This is mostly used by restaurants to send a kitchen "chit". The kitchen chit will display a re-sent message to alert the kitchen that this is a duplicate ticket.
Tap Clear to clear the selected held ticket. Tap Yes to confirm the clear.
For a completed ticket, tap New Copy to create a new ticket with the same items.