Purchase Hardware | NCR Silver NCR Silver
Questions?
Contact us at one of our country-specific support lines.
US: 877-270-3475
 UK: 0808-178-5520
AU: 1800-940-975
NZ: 0800-453-736
or
Log in to Silver Back Office to chat with a representative

Visit NCR.com/Silver


“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


The hardware you purchase from NCR is designed for optimal use with NCR Silver Pro Restaurant. Should the hardware you purchase from NCR stop working, contact the customer care team at 877-270-3475. If a customer care representative cannot correct the issue, NCR will replace your hardware at no cost as long as you are current on your software subscription fee. NCR will send the new hardware next business day, and FedEx will make three attempts to pick up the defective hardware. If FedEx is unable to get the hardware after these three attempts, NCR will invoice you the price of a new unit.
 

Buying Your Hardware from NCR


You can purchase hardware online from NCR.
 
  1. Log in to Silver Back Office through a Web browser.
User-added image
Note: It is necessary to log in with a user role with the access level to buy hardware.
 
Username Drop Down
 
  1. Click the username on the top right side of the screen, and click Buy Hardware from the drop-down list. A new Web browser window opens.
  2. Under ‘Silver Devices,’ click Continue.
  3. Under ‘Hardware,’ use the ‘+’ and ‘-’ to add the items for purchase and click Continue.
  4. Under ‘Payment Method,’ enter the payment information and click Continue.
  5. Under ‘Shipping Information,’ enter the shipping information and click Continue.
  6. Under ‘Review,’ verify the order, payment, and shipping information, and click Place Order. A confirmation screen appears.
  7. Close the window to return to Silver Back Office.
 
Customer Support Article

Buying Your Hardware

  • May 20, 2020
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Summary

For NCR Silver Pro Restaurant, learn how to buy hardware to use with NCR Silver Pro Restaurant.

Title

Buying Your Hardware

URL Name

Buying-Your-Hardware

Summary

For NCR Silver Pro Restaurant, learn how to buy hardware to use with NCR Silver Pro Restaurant.

Article Record Type

0120W000001QFNF

Publication Status

Online

Validation Status

Validated

Last Modified By

005d0000005j0uH

Description

The hardware you purchase from NCR is designed for optimal use with NCR Silver Pro Restaurant. Should the hardware you purchase from NCR stop working, contact the customer care team at 877-270-3475. If a customer care representative cannot correct the issue, NCR will replace your hardware at no cost as long as you are current on your software subscription fee. NCR will send the new hardware next business day, and FedEx will make three attempts to pick up the defective hardware. If FedEx is unable to get the hardware after these three attempts, NCR will invoice you the price of a new unit.

 

Buying Your Hardware from NCR


You can purchase hardware online from NCR.
 
  1. Log in to Silver Back Office through a Web browser.
User-added image
Note: It is necessary to log in with a user role with the access level to buy hardware.
 
Username Drop Down
 
  1. Click the username on the top right side of the screen, and click Buy Hardware from the drop-down list. A new Web browser window opens.
  2. Under ‘Silver Devices,’ click Continue.
  3. Under ‘Hardware,’ use the ‘+’ and ‘-’ to add the items for purchase and click Continue.
  4. Under ‘Payment Method,’ enter the payment information and click Continue.
  5. Under ‘Shipping Information,’ enter the shipping information and click Continue.
  6. Under ‘Review,’ verify the order, payment, and shipping information, and click Place Order. A confirmation screen appears.
  7. Close the window to return to Silver Back Office.