All | NCR Silver NCR Silver
Questions?
Contact us at one of our country-specific support lines.
US: 877-270-3475
 UK: 0808-178-5520
AU: 1800-940-975
NZ: 0800-453-736
or
Log in to Silver Back Office to chat with a representative

Visit NCR.com/Silver


“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


Search:

Browse by categories


NCR Silver Essentials > Reports > Price Overrides Report

Price Overrides Report


The Price Overrides report provides information about price overrides made at the POS such as override reason, employee, item level, override amount. Monitoring this report will help store owners prevent possible abuse of this functionality.

User-added image

To view the Price Overrides report:

  1. Select RESULTS > REPORTS > Price Overrides.

  2. Select your date range.

  3. Select the Filter by dropdown to select how you would like to filter the report:

    • All Employees (default)

    • Distinct employee

  4. Optional:  Select whether you want to view or hide the item detail.

  5. Select User-added image.

This report:

  • The Show Item Detail button will display information at the override reason/employee/item level/override amount level. If the Sales Qty. (Items) is more than 1, the Pre-Override Price Total and Override Total are extended to reflect the quantity. The Actual Sales Total is the sale amount of the item(s) post the price override(s).

  • Without the Show Item Detail button clicked, the information is displayed at the override reason/employee level but not at the item level.  With Sales Qty. (Items), you can see the number of items with price overrides, but you won’t be able to know which specific items had the overrides or the individual override amounts.

  • An Override Percent with a negative number means that the override price was higher than the item’s listed price.

User-added image

Item Detail Hidden

 

User-added image

           Item Detail Shown
Keywords: reports, back office reports, price overrides report
 

Customer Support Article

Price Overrides Report

  • January 7, 2015
  • ·
  • Like
  • 0

Summary

This article tells you how to view the Price Overrides Report in the Back Office.

Title

Price Overrides Report

URL Name

Price-Overrides-Report

Summary

This article tells you how to view the Price Overrides Report in the Back Office.

Article Record Type

0120W000001QFNF

Publication Status

Online

Validation Status

Validated

Last Modified By

005d0000005j0uH

Description

NCR Silver Essentials > Reports > Price Overrides Report

Price Overrides Report


The Price Overrides report provides information about price overrides made at the POS such as override reason, employee, item level, override amount. Monitoring this report will help store owners prevent possible abuse of this functionality.

User-added image

To view the Price Overrides report:

  1. Select RESULTS > REPORTS > Price Overrides.

  2. Select your date range.

  3. Select the Filter by dropdown to select how you would like to filter the report:

    • All Employees (default)

    • Distinct employee

  4. Optional:  Select whether you want to view or hide the item detail.

  5. Select User-added image.

This report:

  • The Show Item Detail button will display information at the override reason/employee/item level/override amount level. If the Sales Qty. (Items) is more than 1, the Pre-Override Price Total and Override Total are extended to reflect the quantity. The Actual Sales Total is the sale amount of the item(s) post the price override(s).

  • Without the Show Item Detail button clicked, the information is displayed at the override reason/employee level but not at the item level.  With Sales Qty. (Items), you can see the number of items with price overrides, but you won’t be able to know which specific items had the overrides or the individual override amounts.

  • An Override Percent with a negative number means that the override price was higher than the item’s listed price.

User-added image

Item Detail Hidden

 

User-added image

           Item Detail Shown
Keywords: reports, back office reports, price overrides report