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Recalling/Reprinting a Receipt

Use this feature when you want to recall a completed sale and/or re-send the receipt for a completed sale.

User-added image

The Recall/Reprint button is available only if there are no items on the current ticket.

 

Follow these steps to reprint a recent receipt or re-send it via email:

  1. Do one of the following:

    • iPad Users:  Tap Recall/Reprint at the bottom of the Ticket  screen.

    • iPhone/iPod Touch Users:  Tap User-added image on the Ticket screen, and then tap Recall/Reprint.

  2. Locate and tap on the completed ticket you want to recall on the Recall/Reprint screen from the Completed tickets section of the screen.

User-added image

By default, the Recall/Reprint window displays sales that were performed on the POS device you are using (This station).  If the sale was performed at another station, tap the All stations button to display completed tickets from other stations as well.  If you are looking just for sales that you performed, tap My tickets.

User-added image

  1. From the Receipt window, print the receipt or send it to the customer via e-mail.

User-added image

If you add an existing customer to the ticket first, the recall will only display completed tickets that were assigned to that customer.

 

recall, reprint, receipt, pos

Customer Support Article

Recalling/Reprinting a Receipt

  • December 22, 2020
  • ·
  • Like
  • 1

Summary

This article tells you how to recall or reprint a complete sale ticket.

Title

Recalling/Reprinting a Receipt

URL Name

Recallingreprinting-A-Receipt

Summary

This article tells you how to recall or reprint a complete sale ticket.

Article Record Type

0120W000001QFNF

Publication Status

Online

Validation Status

Not Validated

Last Modified By

005d0000005aw6e

Description

Recalling/Reprinting a Receipt

Use this feature when you want to recall a completed sale and/or re-send the receipt for a completed sale.

User-added image

The Recall/Reprint button is available only if there are no items on the current ticket.

 

Follow these steps to reprint a recent receipt or re-send it via email:

  1. Do one of the following:

    • iPad Users:  Tap Recall/Reprint at the bottom of the Ticket  screen.

    • iPhone/iPod Touch Users:  Tap User-added image on the Ticket screen, and then tap Recall/Reprint.

  2. Locate and tap on the completed ticket you want to recall on the Recall/Reprint screen from the Completed tickets section of the screen.

User-added image

By default, the Recall/Reprint window displays sales that were performed on the POS device you are using (This station).  If the sale was performed at another station, tap the All stations button to display completed tickets from other stations as well.  If you are looking just for sales that you performed, tap My tickets.

User-added image

  1. From the Receipt window, print the receipt or send it to the customer via e-mail.

User-added image

If you add an existing customer to the ticket first, the recall will only display completed tickets that were assigned to that customer.

 

recall, reprint, receipt, pos