Troubleshooting | NCR Silver NCR Silver
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Bar Code Scanner Connectivity Issues

  1. Tap the Home button on your iOS device and then tap Settings.

  2. Tap Bluetooth.

  3. Tap the User-added image for the bar code scanner and then tap Forget this Device.

  4. Choose one of the methods below to complete a factory reset of the bar code scanner:

Method 1:  Using Button Sequences 

  • Power on the bar code scanner

  • Press and hold down the Trigger button and momentarily press the Power button (while still holding down the Trigger button).

  • Wait 15 seconds until the bar code scanner beeps and then release the Trigger button. The bar code scanner will beep 5 times and power off. The next time you power on the bar code scanner, it will take longer than normal to be ready to pair and use after the factory reset.
     

Method 2:  Using the Factory Reset Bar Code (requires the Quick Start Guide

  • Go to page 11 of the Quick Start Guide and scan the Factory Reset bar code on the bottom of page 11.

  1. To reset the pairing between the bar code scanner and your iOS device, power on the bar code scanner.

  2. Press and hold down the Trigger button and press the Power button until you hear a series of 3 tones and then release both buttons.  The bar code scanner will turn itself off.

  3. Power on the bar code scanner again and scan the iOS Mode bar code on page 11 of the Quick Start Guide.

  4. Go to your iOS device and tap Settings.

  5. Tap Bluetooth.

  6. Swipe Bluetooth to ON.  Any Bluetooth devices recognized by the device will be listed, including the Socket CHS.

  7. Tap Socket CHS to finalize the connection.