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Troubleshooting the Mobile Receipt Printer Model 200
If you are having problems printing to the mobile receipt printer, check to make sure that:
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Bluetooth is On for your iOS device
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IMPORTANT: Only one printer can be powered on at a time during setup. Also, due to the nature of Bluetooth, multiple Bluetooth printers can be connected to one device, but multiple devices cannot be connected to the same Bluetooth printer. |
Try this first:
On the POS device, go to the “home” screen by clicking the Home button, then tap the Settings app, and then tap Bluetooth.
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Make sure Bluetooth is set to On.
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Look for the mobile printer (SPP-R200II) and verify that shows as Connected. If it does not, tap the device name to connect.
If that didn't solve the problem, try this next:
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Ensure all other POS app printers are off.
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On the POS device, go to the “home” screen by clicking the Home button, then tap the Settings app, and then tap Bluetooth.
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Look for the printer (SRP-350IIOBE ) and tap
and then tap Forget this Device.
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Log in to the POS app, tap the
icon and tap Configure printers.
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Swipe the printer's name and tap Delete.
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On the POS device, go to the “home” screen by clicking the Home button, then tap the Settings app, and then tap Bluetooth.
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Look for the printer (SRP-350IIOBE ) and tap it. Enter the PIN (0000) and tap Pair to pair the printer to the POS device.
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Log in to the POS app, tap the
icon and then tap Configure printers.
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Tap Find new printer and tap Bluetooth.
If this didn't solve the problem, you can try the Mobile Bluetooth Printer Advanced Troubleshooting or you can contact Customer Care.
