Understanding the Cloud Icon and Connection Status

Your POS system enables you to quickly determine the connection status of a device through the use of a cloud icon in the POS app. The cloud icon appears on every screen. The color of the cloud icon indicates the connection status of the device. When you tap the icon, a connection drop-down menu appears indicating the specific state of the device connection to the host computing system, the server, if required, and to the credit processor, if applicable to your location setup.



Additionally, you can initiate a series of actions from the connection drop-down menu, such as synchronizing data with the host computing system, putting the device in offline mode, or returning the device to online mode.  

The Cloud Icon  

The cloud icon is always visible on a device on every screen. Depending on the connection state, the cloud icon may appear as green, yellow, or red. 

 indicates all connections are active and online. 
 indicates at least one connection is unstable or unreachable. 
 indicates at least one connection is unreachable. 

It is possible for one device to display a green cloud icon while another device displays a yellow or red cloud icon. Your location, for example, may include a bar with poor or no WiFi signal. 

The cloud icon color displays the lowest current connection state at the moment. For example, if the device can connect to the host and to the credit processor, but not to the server, the cloud icon appears as red. 

The following table lists the possible connection states, the corresponding color, the message the POS app displays, and the available action or message. 

 
Connection Terminology 

• Online — Specifies the device as connected to the host, the Server, or to the credit processor. The device can send and receive data to the specified source. 

• Unstable — Indicates the device as temporarily unable to connect to the host computing system. 

• Unreachable — Specifies the device as unable to connect to the host, the Server, or to the credit processor. The device cannot send or receive data to the specified source.