Adding, Replacing & Deactivating Devices

We've simplified the process of adding and replacing devices for your account.  Please note that a user must be assigned to a user role (click here for more information on user roles) that has been granted access to the register device feature.

To add a device to your account:

1. Log into the NCR Silver Back Office

2. Click on your username name/profile icon at the top right of the screen.

3. Click My Account.

   

4. Click My Devices. You will see a list of existing registered devices with device details.

   

5. Click Add a Device and a new field will appear for you to enter a station name.

6. You will be notified that adding a new device may cause you to incur an additional device subscription on your account.

7. Click Save Changes. When you log into your NCR Silver App on the new device, the station name you just created will appear for you to register to.

Deactivating a POS Device

If your POS device is lost or stolen, or if you just want to clean up the devices shown on the My Devices screen, you can now deactivate devices without having to call Customer Care.  Once a device is deactivated, users will not be able to log in on the device. To deactivate a device:

1. Log in to the Back Office.

2. Click on your username name/profile icon at the top right of the screen.

3.  Click My Devices.

4. Locate the device you want to deactivate, and tap the Deactivate button.

5. Click OK to confirm deactivating the device.

Understanding Device and Station Names