Using a Gift Card for Store Credit
If a customer returns an item, you can put the refund amount on an
already activated gift card (like a store credit). You won't be able to do this on a newly issued gift card.
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Add the item being returned to the ticket/sale.
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Change the item to a return.
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Tap Checkout.
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Choose Gift Card as the payment type.
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Tap Done.
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Swipe the gift card.
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When the transaction completes, the printed receipt will show the gift card balance. Please note that this could result in a negative sales amount for gift cards in the Back Office reports where the amount by payment type is shown.
