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Contact us at support line.
US: 877-270-3475
or
Log in to back office to chat with a representative
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Promotions Overview
Promotions are special offers that are designed to promote specific products and/or generate sales.
Promotions & Discounts: What’s the difference?
A promotion is automatically applied to items as you add them to a ticket based on the rules and promotion rankings you define in the Back Office. A discount has to be manually applied to an item or ticket.
A promotion and a discount cannot both be applied to an item at the same time. Promotions are item level discounts (not ticket level). If you attempt to manually apply a discount to an item to which a promotion has already been applied, you will receive a message indicating that a promotion has already been applied. If you continue and apply the discount to the item, the promotion will be removed and the ticket will be recalculated for promotions, excluding that item.
Examples:
How are promotions applied?
Promotions are applied to the ticket in the order you rank them in the back office. So the highest rank promotion is applied first. Then the next highest ranked promotion that the remaining items on the ticket qualify for is applied, and so on. You can change the rank of a promotion by clicking Sort Order and asking a number to each active promotion (1 being the top ranked).
Example: Buy Any 3 Items for the price of 2
Promotions are special offers that are designed to promote specific products and/or generate sales.
Promotions & Discounts: What’s the difference?
A promotion is automatically applied to items as you add them to a ticket based on the rules and promotion rankings you define in the Back Office. A discount has to be manually applied to an item or ticket.
A promotion and a discount cannot both be applied to an item at the same time. Promotions are item level discounts (not ticket level). If you attempt to manually apply a discount to an item to which a promotion has already been applied, you will receive a message indicating that a promotion has already been applied. If you continue and apply the discount to the item, the promotion will be removed and the ticket will be recalculated for promotions, excluding that item.
Examples:
- Buy One Get One Free
- Buy three for the price of two
- Buy 10 items get each at $1 OFF
How are promotions applied?
- Items included in multiple promotions
- Different-priced items
- Grouping items
Example: Buy Any 3 Items for the price of 2
