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“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


Using Kitchen Display

When a cashier taps Save (TS), Send (TS), Pay, or moves out of the order screen on the POS, the order is routed to the kitchen display in the same way it would route to kitchen printers. As kitchen staff prepares items they can bump individual items or entire orders from the Active screen to the Bumped screen. Kitchen staff can interact with the touch screen interface in a variety of ways.

Note: Kitchen Display is compatible with your Restaurant POS and requires an in-store server to operate.

Active Screen:


To view customer details on a delivery order, long press on the order header and the order will expand.

Bumped Screen:


Summary Screen:


Kitchen Display color indicators:
 
  • Blue: New orders
  • Yellow: Aged orders that have passed the first threshold time set in the back office.
  • Red: Old orders that have passed the second threshold time set in the back office.
 
Large Order Display: Large orders might span across two spaces. If they do, the ticket image on the display will show a perforated edge indicating the order continues across two cells.
 
Additional Items Ordered: If more items are sent to the kitchen after the first batch of items was already sent to the kitchen, the additional items will be shown inside the same “routed order” but each additional batch of items will be separated from the previous items by small separator saying “ADD-ON”.

Bumping Items: Once an item is prepared, the user can single tap the item to bump it from the kitchen display and mark it as prepared and store the device that it was prepared on. Items can be un-bumped from the Bumped screen.
 
Bumping Orders: Once an order is prepared, the user can single tap the order to bump it from the kitchen display and mark it as prepared and store the device that it was prepared on. Orders can be un-bumped from the Bumped screen.

Voided Orders: Items or orders that are voided after a ticket is sent to a kitchen display will appear with a strike through the voided items or the entire order. The user must still bump voided items and orders from the device.


 
Customer Support Article

Using Kitchen Display

  • November 5, 2021
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Title

Using Kitchen Display

URL Name

Using-Kitchen-Display01

Article Record Type

0120W000001QFNF

Publication Status

Online

Validation Status

Not Validated

Last Modified By

0056T000007tD1B

Description

Using Kitchen Display

When a cashier taps Save (TS), Send (TS), Pay, or moves out of the order screen on the POS, the order is routed to the kitchen display in the same way it would route to kitchen printers. As kitchen staff prepares items they can bump individual items or entire orders from the Active screen to the Bumped screen. Kitchen staff can interact with the touch screen interface in a variety of ways.

Note: Kitchen Display is compatible with your Restaurant POS and requires an in-store server to operate.

Active Screen:


To view customer details on a delivery order, long press on the order header and the order will expand.

Bumped Screen:


Summary Screen:


Kitchen Display color indicators:
 

  • Blue: New orders
  • Yellow: Aged orders that have passed the first threshold time set in the back office.
  • Red: Old orders that have passed the second threshold time set in the back office.
 
Large Order Display: Large orders might span across two spaces. If they do, the ticket image on the display will show a perforated edge indicating the order continues across two cells.
 
Additional Items Ordered: If more items are sent to the kitchen after the first batch of items was already sent to the kitchen, the additional items will be shown inside the same “routed order” but each additional batch of items will be separated from the previous items by small separator saying “ADD-ON”.

Bumping Items: Once an item is prepared, the user can single tap the item to bump it from the kitchen display and mark it as prepared and store the device that it was prepared on. Items can be un-bumped from the Bumped screen.
 
Bumping Orders: Once an order is prepared, the user can single tap the order to bump it from the kitchen display and mark it as prepared and store the device that it was prepared on. Orders can be un-bumped from the Bumped screen.

Voided Orders: Items or orders that are voided after a ticket is sent to a kitchen display will appear with a strike through the voided items or the entire order. The user must still bump voided items and orders from the device.