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Loyalty Program in the POS App

User-added image
Viewing Reward Status
Once you assign a customer to a ticket, if that customer has any rewards available, the system will display a small gift icon next to the customer's  name as shown below.  If the customer doesn't have a reward available, you can still tap the customer's name to view their loyalty status.
 User-added image
Tap on it to view the customer's loyalty status.
User-added image
To redeem a reward, tap the Redeem button.  The system will apply the Loyalty discount to the ticket as shown below.
User-added image
 
Complete the checkout process. The customer's reward status will be shown on their receipt (printed and or emailed).
When paying by credit card, there are some additional loyal features available.  To take advantage of these, make sure you have digital signature capture turned on and the customer has not selected the Email Receipt option on the signature screen.  When these conditions are met, when you present the POS device for the customer to sign on the screen, they will sign and tap Accept.  The system will then display a screen to the customer that looks like the one shown below.
User-added image
The customer can view the loyalty reward status and select their receipt option - NonePrint, or email.

 
Customer Support Article

Loyalty Program in the POS App

  • October 22, 2021
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Title

Loyalty Program in the POS App

URL Name

Loyalty-Program-in-the-POS-App01

Article Record Type

0120W000001QFNF

Publication Status

Online

Validation Status

Not Validated

Last Modified By

0056T000007tD1B

Description

Loyalty Program in the POS App

User-added image
Viewing Reward Status
Once you assign a customer to a ticket, if that customer has any rewards available, the system will display a small gift icon next to the customer's  name as shown below.  If the customer doesn't have a reward available, you can still tap the customer's name to view their loyalty status.
 User-added image
Tap on it to view the customer's loyalty status.
User-added image
To redeem a reward, tap the Redeem button.  The system will apply the Loyalty discount to the ticket as shown below.
User-added image
 
Complete the checkout process. The customer's reward status will be shown on their receipt (printed and or emailed).
When paying by credit card, there are some additional loyal features available.  To take advantage of these, make sure you have digital signature capture turned on and the customer has not selected the Email Receipt option on the signature screen.  When these conditions are met, when you present the POS device for the customer to sign on the screen, they will sign and tap Accept.  The system will then display a screen to the customer that looks like the one shown below.
User-added image
The customer can view the loyalty reward status and select their receipt option - NonePrint, or email.