NCR Silver Support and Customer Care | NCR Silver NCR Silver
Questions?
Contact us at one of our country-specific support lines.
US: 877-270-3475
 UK: 0808-178-5520
AU: 1800-940-975
NZ: 0800-453-736
or
Log in to Silver Back Office to chat with a representative

Visit NCR.com/Silver


“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


Application Support Policy

There are approximately three to four major releases a year for the point-of-sale applications and we target bi-monthly major Back Office releases. Software upgrades are included with your subscription and you will receive e-mail notifications about upgrade activities.

When accessing the Back Office, NCR recommends you use the most current version of Safari or Google Chrome web browsers. We do not test on Internet Explorer. 

One-Release-Back Support Policy

NCR maintains a one-release-back support policy for the point-of-sale applications. When an update is released, you must be on the current version or the prior version in order to continue to use the point-of-sale. For example, if the latest version is v5.8 you must at least be operating on v5.7. 

Similarly, NCR certifies our apps on the current operating system plus one major release back for Apple device (iOS) and Android tablet operating systems.
 

Supported iOS Devices

As of August 1, 2021, the point-of-sale applications can run on Apple devices running iOS 13 and higher. Here's the official list of devices that will work with your point-of-sales and KDS. 

iPads

  • iPad Pro (4th generation)
  • iPad Pro (3rd generation)
  • iPad Pro 2 
  • iPad Pro 
  • iPad Air (3rd generation)
  • iPad Air 2
  • iPad (7th generation)
  • iPad (6th generation)
  • iPad (5th generation)
  • iPad Mini (5th generation)
  • iPad Mini 4

iPhones
NOTE: iPhones are not compatible with the Restaurant point-of-sale or KDS.

  • iPhone SE (2020)
  • iPhone 11 Pro/11 Pro Max
  • iPhone 11
  • iPhone XR
  • iPhone XS/XS Max
  • iPhone X
  • iPhone 8
  • iPhone 8 Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6s
  • iPhone 6s Plus

iPods
NOTE: iPhones are not compatible with the Restaurant point-of-sale or KDS.

  • iPod Touch 7th generation


If you need assistance identifying what device type you have, or what version of iOS is installed, please text or call Customer Care at 1-877-270-3475.

Customer Support Article

Software Support Policy

  • January 4, 2018
  • ·
  • Like
  • 0

Title

Software Support Policy

URL Name

Support-Lifecycle-Policy

Article Record Type

0120W000001QFNF

Publication Status

Online

Validation Status

Not Validated

Last Modified By

005d0000003gwXe

Description

Application Support Policy

There are approximately three to four major releases a year for the point-of-sale applications and we target bi-monthly major Back Office releases. Software upgrades are included with your subscription and you will receive e-mail notifications about upgrade activities.

When accessing the Back Office, NCR recommends you use the most current version of Safari or Google Chrome web browsers. We do not test on Internet Explorer. 

One-Release-Back Support Policy

NCR maintains a one-release-back support policy for the point-of-sale applications. When an update is released, you must be on the current version or the prior version in order to continue to use the point-of-sale. For example, if the latest version is v5.8 you must at least be operating on v5.7. 

Similarly, NCR certifies our apps on the current operating system plus one major release back for Apple device (iOS) and Android tablet operating systems.
 

Supported iOS Devices

As of August 1, 2021, the point-of-sale applications can run on Apple devices running iOS 13 and higher. Here's the official list of devices that will work with your point-of-sales and KDS. 

iPads

  • iPad Pro (4th generation)
  • iPad Pro (3rd generation)
  • iPad Pro 2 
  • iPad Pro 
  • iPad Air (3rd generation)
  • iPad Air 2
  • iPad (7th generation)
  • iPad (6th generation)
  • iPad (5th generation)
  • iPad Mini (5th generation)
  • iPad Mini 4

iPhones
NOTE: iPhones are not compatible with the Restaurant point-of-sale or KDS.

  • iPhone SE (2020)
  • iPhone 11 Pro/11 Pro Max
  • iPhone 11
  • iPhone XR
  • iPhone XS/XS Max
  • iPhone X
  • iPhone 8
  • iPhone 8 Plus
  • iPhone 7
  • iPhone 7 Plus
  • iPhone 6s
  • iPhone 6s Plus

iPods
NOTE: iPhones are not compatible with the Restaurant point-of-sale or KDS.

  • iPod Touch 7th generation


If you need assistance identifying what device type you have, or what version of iOS is installed, please text or call Customer Care at 1-877-270-3475.