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or
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Use the Delete Ticket function to void an entire guest ticket.

  1. From the ticket screen tap Delete.
    1. For split checks you can delete each item individually, or tap All on One to combine the tickets. 
  2. Tap Yes to confirm deletion. 
    1. Once the guest check is deleted the order information cannot be retrieved.
  3. Obtain manager approval if an override is necessary.
Customer Support Article

Deleting a Guest Check

  • February 16, 2015
  • ·
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Summary

Learn how to delete an entire guest check.

Title

Deleting a Guest Check

URL Name

Deleting-a-Guest-Check

Summary

Learn how to delete an entire guest check.

Article Record Type

0120W000001QFNF

Publication Status

Online

Validation Status

Not Validated

Last Modified By

005d0000003gwXe

Description

Use the Delete Ticket function to void an entire guest ticket.

  1. From the ticket screen tap Delete.
    1. For split checks you can delete each item individually, or tap All on One to combine the tickets. 
  2. Tap Yes to confirm deletion. 
    1. Once the guest check is deleted the order information cannot be retrieved.
  3. Obtain manager approval if an override is necessary.