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Contact us at one of our country-specific support lines.
US: 877-270-3475
 UK: 0808-178-5520
AU: 1800-940-975
NZ: 0800-453-736
or
Log in to Silver Back Office to chat with a representative

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“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


Your Silver Pro Restaurant account always starts with at least one primary-device so that you can register a tablet to the Silver Pro Restaurant application. If you need to set up additional POS stations for your store, you can add additional devices to your account from the Silver Back Office, then assign the new POS tablet to an unused device listed on your account.
 

Note: There may be additional fees associated with adding additional devices depending on how you placed your initial order of Silver Pro Restaurant.

 

To View Your Devices

  1. Log into mystore.ncrsilver.com
  2. Click your profile from the icons in the top right of the screen.
  3. Click My Account
  4. Click My Devices from the menu on the left of the screen.
  5. Your devices are listed on the screen. The original device is listed as the Primary Device. You can view
    • Type of Device (Point-of-sale, Kitchen Display, Server).
    • Store where the device is being used.
    • Device name, which is pulled from the Device’s settings (like the name you gave an iPad when it was first set up).
    • A unique Station Name based on your own naming needs.
    • The version of the Silver Pro Restaurant App loaded on the device.
    • The Model of the device
    • The operating system being used on the device.
    • The date on which the device was last used
    • An option to deactivate the device if needed.
 
User-added image 
 

You can also download the device list, download server software and more from this page. View the My Device help page for more information.

How Do I Add a New Device?

You can add a device form the My Device page in Silver Back Office. You need to add the device in back office, before you can register a new tablet to Silver Pro Restaurant.

Example: 

 

  • You have one device listed in your silver back office.

  • You have already set up your iPad or approved tablet, entered your username and password, and assigned the device to register your first Silver Pro Restaurant device.

 
In this example, If you tried to set up an additional tablet and register it in the Silver Pro Restaurant application, you would receive an error because there are not enough devices.


You must first set up a new device in your Silver Back office. To do this:
 
  1. Access the My Device page.

  2. Click the plus sign on the right corner of the device list.   

  3. You will see a pop up advising you of the potential cost associated with adding a new device. Press OK to continue. 

  4. A new row will appear on the device list. Enter a Station Name for the device. This is a name you can assign based on whatever information is most important to you.

    User-added image

    • For example, you might name a device “My Store: Left” to identify the store the device is being used in and the location within the store.

  5. Click Save Changes. 

  6. Now, if you log into the Silver Pro Restaurant app with your username and password on an unregistered tablet, you can select the newly created station/device to register the tablet.

 

 

Customer Support Article

Adding a New Device to Your Silver Pro Restaurant Account

  • April 27, 2018
  • ·
  • Like
  • 0

Title

Adding a New Device to Your Silver Pro Restaurant Account

URL Name

Adding-a-New-Device-to-Your-Silver-Pro-Restaurant-Account

Article Record Type

0120W000001QFNF

Publication Status

Online

Validation Status

Not Validated

Last Modified By

005d00000046lWX

Description

Your Silver Pro Restaurant account always starts with at least one primary-device so that you can register a tablet to the Silver Pro Restaurant application. If you need to set up additional POS stations for your store, you can add additional devices to your account from the Silver Back Office, then assign the new POS tablet to an unused device listed on your account.
 

Note: There may be additional fees associated with adding additional devices depending on how you placed your initial order of Silver Pro Restaurant.

 

To View Your Devices

  1. Log into mystore.ncrsilver.com
  2. Click your profile from the icons in the top right of the screen.
  3. Click My Account
  4. Click My Devices from the menu on the left of the screen.
  5. Your devices are listed on the screen. The original device is listed as the Primary Device. You can view
    • Type of Device (Point-of-sale, Kitchen Display, Server).
    • Store where the device is being used.
    • Device name, which is pulled from the Device’s settings (like the name you gave an iPad when it was first set up).
    • A unique Station Name based on your own naming needs.
    • The version of the Silver Pro Restaurant App loaded on the device.
    • The Model of the device
    • The operating system being used on the device.
    • The date on which the device was last used
    • An option to deactivate the device if needed.
 
User-added image 
 

You can also download the device list, download server software and more from this page. View the My Device help page for more information.

How Do I Add a New Device?

You can add a device form the My Device page in Silver Back Office. You need to add the device in back office, before you can register a new tablet to Silver Pro Restaurant.

Example: 

 

  • You have one device listed in your silver back office.

  • You have already set up your iPad or approved tablet, entered your username and password, and assigned the device to register your first Silver Pro Restaurant device.

 
In this example, If you tried to set up an additional tablet and register it in the Silver Pro Restaurant application, you would receive an error because there are not enough devices.


You must first set up a new device in your Silver Back office. To do this:
 
  1. Access the My Device page.

  2. Click the plus sign on the right corner of the device list.   

  3. You will see a pop up advising you of the potential cost associated with adding a new device. Press OK to continue. 

  4. A new row will appear on the device list. Enter a Station Name for the device. This is a name you can assign based on whatever information is most important to you.

    User-added image

    • For example, you might name a device “My Store: Left” to identify the store the device is being used in and the location within the store.

  5. Click Save Changes. 

  6. Now, if you log into the Silver Pro Restaurant app with your username and password on an unregistered tablet, you can select the newly created station/device to register the tablet.