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“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


In the event you are unable to connect the Mettler Toledo scale to the NCR Silver Pro Restaurant app, consider the following troubleshooting tips:

  • Ensure the connection is secure between the Lantronix xDirect device, DB9 M/M gender changer serial adapter, and serial port of the scale.
  • Make sure the iPad and the scale are on the same network.
  • Review the scale firmware settings.
Customer Support Article

Troubleshooting the Metler Toledo Scale Configuration

  • July 12, 2017
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Summary

For NCR Silver Pro Restaurant, use these tips to troubleshoot the scale configuration of a Mettler Toledo scale.

Title

Troubleshooting the Metler Toledo Scale Configuration

URL Name

Troubleshooting-the-Scale-Configuration

Summary

For NCR Silver Pro Restaurant, use these tips to troubleshoot the scale configuration of a Mettler Toledo scale.

Article Record Type

0120W000001QFNF

Publication Status

Online

Validation Status

Not Validated

Last Modified By

005d00000046lWX

Description

In the event you are unable to connect the Mettler Toledo scale to the NCR Silver Pro Restaurant app, consider the following troubleshooting tips:

  • Ensure the connection is secure between the Lantronix xDirect device, DB9 M/M gender changer serial adapter, and serial port of the scale.
  • Make sure the iPad and the scale are on the same network.
  • Review the scale firmware settings.