Modifiers allow a server or cashier to give special instructions to the kitchen or bar about menu items and how they should be prepared. Modifiers are set up in the Back Office (like variations).
Sometimes a modifier is a special request (such as,. add pickles), and other times, it is a change to the listed menu item (such as, no mayo). This feature also allows restaurants to charge for additional ingredients that may be added to an item, such as $1 for bacon.
If you do not have any modifiers set up in the Back Office, you can only add kitchen notes.
If you have set up modifiers and you do have a kitchen printer, you can use the kitchen notes and modifiers.
If you have modifiers set up, but you do not have a kitchen printer, the modifiers will only print on the customer's receipt (but the kitchen notes will not print).
If the kitchen printer is offline for any reason, the POS will show an alert and a popup to let you know there is an issue. Any tickets sent to the kitchen printer will be added to a storage queue for approximately 10 minutes. Once the kitchen printer is back online, the tickets will begin printing. If it takes longer than 10 minutes to get the kitchen printer back online, you can recall and re-send those tickets manually to a printer of your choice. If you are unable to get the kitchen printer back online, you can edit your receipt printer's settings and designate it as a receipt and kitchen printer. You would then need to take the printed receipts to the kitchen.
For restaurant establishments, you can capitalize on the combination of kitchen printing and holding tickets to essentially work like a "tab". Although you will not capture any payments, you can add the customer, place a drink order, place the order on hold, which will send the drinks to the kitchen printer. Later, you can recall the ticket and add an appetizer, put the ticket on hold, which will print the appetizer only to the kitchen printer.
The system will only send an item to kitchen printer one time -- when you hold the ticket or during checkout.