NCR Silver Support and Customer Care | NCR Silver NCR Silver
Questions?
Contact us at one of our country-specific support lines.
US: 877-270-3475
 UK: 0808-178-5520
AU: 1800-940-975
NZ: 0800-453-736
or
Log in to Silver Back Office to chat with a representative

Visit NCR.com/Silver


“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


Search:

Browse by categories

Use Configure printers at the Settings screen on a device to define the receipt and kitchen printers to use with the device. Prior to setting up kitchen printers, you must configure Kitchen Routing in Silver Back Office. See Setting up Kitchen Routing.

In some cases, for the network to recognize the printer, you must open port 9100.

To configure a device for receipt printing:
  1. At the POS home screen, open the slide out menu.

  2. Tap Settings.

  3. At the Settings screen, tap Receipt printers.

  4. Tap Add Receipt Printer. The Add Printer screen appears.

  5. Tap a listed printer or Refresh, and then tap the desired printer. If your printer does not appear, you may need to specify the printer manually. See the section ‘Manually Specifying a Printer.

  6. Tap the printer you want to use as a receipt printer to display the ‘Printer options’ screen.

    User-added image

  7. Type a name for the printer.

  8. Under ‘CASH DRAWER,’ swipe the cash drawer button to the right to identify the selected receipt printer as connected to the cash drawer, if necessary. When you activate the attached cash drawer, the system opens the cash drawer and a menu prompt appears to confirm the successful opening of the cash drawer.

  9. You can associate multiple iPads to one printer and cash drawer combination. It is not necessary to have a cash drawer attached to a receipt printer; however, you will need to manually open a cash drawer.
    When you associate a cash drawer to a receipt printer, the cash drawer, unless otherwise configured, automatically opens when you close a cash transaction.

  10.  (Drawer Checkout mode) Type a unique name for the cash drawer.

  11. Tap Set as default to identify the receipt printer as the default printer for the iPad.

  12. (Optional) Under ‘TROUBLESHOOTING,’ swipe the Run in Safe Mode button to the right to improve printing stability. Only enable this feature if you experience temporary network slowdowns, the printer often fails, or receipts get printed multiple times. If your store network works correctly, this option may increase printing times.

  13. Tap Done to exit the ‘Printer options’ screen.

  14. Tap Settings to return to the Settings screen.

 
To configure a device for kitchen printing and label printing:
 
  1. At the POS home screen, open the slide out menu.

  2. Tap Settings.

  3. At the Settings screen, tap Kitchen Printers or Label Printers.

  4. Tap Local Printer to configure the kitchen printer ONLY for the iPad on which you are working, or tap Shared Printer to configure the kitchen printer as available for all iPads on your network.

  5. Tap a listed printer or Tap Refresh, and then tap the desired printer.

  6. If your printer does not appear, you may need to specify the printer manually. If your printer does not appear, you may need to specify the printer manually. See the section ‘Manually Specifying a Printer.’

  7. Tap the printer you want to use as a kitchen printer.

  8. Tap Kitchen printing. The Kitchen Devices screen appears.

  9. Tap the kitchen printer device to use for the printer, and then tap Done. The ‘Printer options’ screen appears. The system auto-fills the name of the printer with the kitchen device you selected.
     

    User-added image


    NOTE: If you chose LOCAL PRINTER, you have the option to enter a unique name for the kitchen printer.

  10. (Optional — Silver Server Mode only) Tap (Optional) Under ‘TROUBLESHOOTING,’ swipe the Run in Safe Mode button to the right to improve printing stability. Only enable this feature if you experience temporary network slowdowns, the printer often fails, or receipts get printed multiple times. If your store network works correctly, this option may increase printing times.

  11. Tap Done.

  12. Tap Settings to return to the Settings screen.


​See also:
Customer Support Article

Configuring Printers for a Device

  • December 21, 2020
  • ·
  • Like
  • 0

Summary

For NCR Silver Pro Restaurant, learn how to configure a device for receipt and kitchen printing.

Title

Configuring Printers for a Device

URL Name

Configuring-Printers-for-a-Device

Summary

For NCR Silver Pro Restaurant, learn how to configure a device for receipt and kitchen printing.

Article Record Type

0120W000001QFNF

Publication Status

Online

Validation Status

Not Validated

Last Modified By

005d0000005aw6e

Description

Use Configure printers at the Settings screen on a device to define the receipt and kitchen printers to use with the device. Prior to setting up kitchen printers, you must configure Kitchen Routing in Silver Back Office. See Setting up Kitchen Routing.

In some cases, for the network to recognize the printer, you must open port 9100.

To configure a device for receipt printing:

  1. At the POS home screen, open the slide out menu.

  2. Tap Settings.

  3. At the Settings screen, tap Receipt printers.

  4. Tap Add Receipt Printer. The Add Printer screen appears.

  5. Tap a listed printer or Refresh, and then tap the desired printer. If your printer does not appear, you may need to specify the printer manually. See the section ‘Manually Specifying a Printer.

  6. Tap the printer you want to use as a receipt printer to display the ‘Printer options’ screen.

    User-added image

  7. Type a name for the printer.

  8. Under ‘CASH DRAWER,’ swipe the cash drawer button to the right to identify the selected receipt printer as connected to the cash drawer, if necessary. When you activate the attached cash drawer, the system opens the cash drawer and a menu prompt appears to confirm the successful opening of the cash drawer.

  9. You can associate multiple iPads to one printer and cash drawer combination. It is not necessary to have a cash drawer attached to a receipt printer; however, you will need to manually open a cash drawer.
    When you associate a cash drawer to a receipt printer, the cash drawer, unless otherwise configured, automatically opens when you close a cash transaction.

  10.  (Drawer Checkout mode) Type a unique name for the cash drawer.

  11. Tap Set as default to identify the receipt printer as the default printer for the iPad.

  12. (Optional) Under ‘TROUBLESHOOTING,’ swipe the Run in Safe Mode button to the right to improve printing stability. Only enable this feature if you experience temporary network slowdowns, the printer often fails, or receipts get printed multiple times. If your store network works correctly, this option may increase printing times.

  13. Tap Done to exit the ‘Printer options’ screen.

  14. Tap Settings to return to the Settings screen.

 
To configure a device for kitchen printing and label printing:
 
  1. At the POS home screen, open the slide out menu.

  2. Tap Settings.

  3. At the Settings screen, tap Kitchen Printers or Label Printers.

  4. Tap Local Printer to configure the kitchen printer ONLY for the iPad on which you are working, or tap Shared Printer to configure the kitchen printer as available for all iPads on your network.

  5. Tap a listed printer or Tap Refresh, and then tap the desired printer.

  6. If your printer does not appear, you may need to specify the printer manually. If your printer does not appear, you may need to specify the printer manually. See the section ‘Manually Specifying a Printer.’

  7. Tap the printer you want to use as a kitchen printer.

  8. Tap Kitchen printing. The Kitchen Devices screen appears.

  9. Tap the kitchen printer device to use for the printer, and then tap Done. The ‘Printer options’ screen appears. The system auto-fills the name of the printer with the kitchen device you selected.
     

    User-added image


    NOTE: If you chose LOCAL PRINTER, you have the option to enter a unique name for the kitchen printer.

  10. (Optional — Silver Server Mode only) Tap (Optional) Under ‘TROUBLESHOOTING,’ swipe the Run in Safe Mode button to the right to improve printing stability. Only enable this feature if you experience temporary network slowdowns, the printer often fails, or receipts get printed multiple times. If your store network works correctly, this option may increase printing times.

  11. Tap Done.

  12. Tap Settings to return to the Settings screen.


​See also: