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Browse by categories
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Creating Departments
For Point of Sale, learn how to create departments to organize menu categories.
July 22, 2021
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Customizing Your Receipt Emails
This article tells you how to Customize Your Receipt Emails.
July 21, 2021
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How to Set Up and Edit User Roles
December 22, 2020
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How to Work with Categories, Departments & Items in the Back Office
Working with Categories & Items in the Back Office
December 22, 2020
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Setting Up Your Inventory
Setting Up Your Inventory
December 22, 2020
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Inventory Overview
This article provides you with an overview of Inventory management and includes information about categories, variations and modifiers.
December 21, 2020
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How to Set Up Item Modifiers
This article tells you how to set up item modifiers in the back office.
December 21, 2020
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Creating New Items in the Back Office
This article tells you different ways you can add items to your inventory.
December 21, 2020
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Scenario 3: Add Additional Tax Categories
This article provides you with an example of a business setting up additional tax categories.
December 21, 2020
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Scenario 2: Set Up Selling Locations
This article provides you with an example of how to set up multiple selling locations for a business.
December 21, 2020
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Scenario 1: Set Up a Primary Tax Category
This article provides you with an example of how to set up a primary tax category for a business.
December 21, 2020
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Multiple Selling Locations
This article tells you how to set up, edit or remove Multiple Selling Locations in the back office.
December 21, 2020
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How to View and Update Your Account Information
This article tells you how to update your account information in the Back Office.
December 21, 2020
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Understnading Non-Revenue Items
Understanding what a non-revenue item is and how to configure one in the Silver Back office.
December 21, 2020
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My Account Overview
See an overview of your account, including your account number, status, stores and rate plan.
December 21, 2020
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Taxes Introduction
This article provides you with a complete overview of Taxes including information on tax jurisdictions and managing tax categories.
December 21, 2020
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Payment Methods
How to work with the various settings relating to payment methods in the back office.
December 21, 2020
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Importing Items
This articles tells you how to transfer inventory data (from another file or format) into the system.
December 21, 2020
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How to use Basic Item Setup
This articles tells you how to setup an item with basic information using Basic Item setup.
December 21, 2020
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How to Work with Customers in the Back Office
This article shows you how to maintain customer records in the Back Office.
December 21, 2020
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How to Make Custom Tender Types
Custom Tenders provide a way for you to create generic payment types to allow for more detailed payment reporting.
July 30, 2020
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Using Price Embedded Barcodes
July 28, 2020
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Employees
This article provides you with helpful information about employees such as adding employees, resetting their passwords etc.
July 17, 2020
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Modifiers List
View a list with every modifier in the Back Office.
June 30, 2020
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How to use Offline Credit
This article gives you an overview of Offline Credit.
June 5, 2020
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Receiving Inventory
Receiving Inventory in the Back Office
October 17, 2019
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My Messages
The My Messages section allows you to create and push custom messages to the point of sale in order to communicate to your stores.
May 14, 2019
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My Integrations
The My Integrations page allows you to connect your system to select third-party solutions.
May 11, 2019
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How to use Extended Item Setup
This article tells you how to setup an item with detailed information using Extended Item setup.
February 16, 2019
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Set Up Store Information
This article shows you how to enter store information on receipts for your customers.
July 31, 2018
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Store-Specific Pricing for Multi-Store Customers
This article tells you how to override the price of items for multi-store accounts.
July 31, 2018
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POS Transactions
This article tells you how to view detailed transactions for your store in the back office using "POS Transactions".
March 28, 2018
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Resetting Back Office Password
This article shows you how to reset your back office password.
March 27, 2018
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Using the NCR Silver Customer Import Tool
March 27, 2018
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Promotions
This article tells you how to configure promotions in the Back Office.
March 27, 2018
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How to Work with Discounts in the Back Office for NCR Silver
This article tells you how to add, edit and manage discounts in the Back office.
November 9, 2017
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Export Credit Batch Information
Click to learn how to export credit batch information into a reportable file format.
March 17, 2017
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Item Sales Report
This article tells you how to access the Item Sales Report in the Back Office.
March 17, 2017
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Using Future Orders
How to use future orders to create and manage orders that will be picked up at a later date.
March 17, 2017
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Configure Help URLs for NCR Silver POS
How to configure the Help URls on NCR Silver POS to take you to a pre-configured external website of your choice
January 23, 2017
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Customer Profile Attributes
Click to learn how to set up attributes for a customer profile and how it helps.
August 19, 2016
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Paychex export
This article tells you how to enter a Paychex ID and connect to your existing Paychex account through the Back Office.
November 10, 2015
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POS Messaging
This article tells you how back office users can create, schedule and send notifications that appear on the POS in order to alert users of important notices.
September 1, 2015
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Tax Category Store Override
This article tells you how to set a different tax category for items within a multi-store environment.
May 26, 2015
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How to - Integrate Level Up
This articles shows you how to activate LevelUp as a payment type for your store.
March 17, 2015
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How to View Bills & Update Your Payment Method
How to View Your Bills in the Back Office and update your Payment Method.
January 7, 2015
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Counting Inventory
This article tells you how to count your inventory using the item count worksheet.
January 7, 2015
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Editing and Removing Items From the Back Office
This article tells you how to Edit and Remove Items From the Back Office
January 7, 2015
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How to Edit Multiple Items/Batch Update (Back Office)
This article tells you how to select a group of items and make updates to them all at once.
January 7, 2015
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Company Information
This article tells you how to enter basic information for your company in the Back office.
January 6, 2015
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Sales Dashboard
Understanding the Sales Dashboard
November 6, 2014
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My Devices
View a list of all the POS devices that are registered to your account.
January 16, 2014
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My Stores
See a list of your stores or deactivate a store that is no longer in business.
January 16, 2014
