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Since the business day of a restaurant may not follow a calendar day, NCR Silver Pro Restaurant introduces the concept of business dates. A business date is a period of operation, which generally corresponds to one day of open business. For example, a restaurant may open at 5 p.m. on Monday and close at 4 a.m. on Tuesday. This would equate to one business date in NCR Silver Pro Restaurant.
In some instances, a restaurant may remain open twenty-four hours. In these scenarios, NCR Silver Pro Restaurant allows two business dates, the previous date and the current date, to overlap.
At the POS home screen, the system identifies the current business date and the logged in business date.
The End of Day process, which closes a business date, cannot run until the closure of all orders and shifts. This guide explains business dates, what you can and cannot do when two business dates overlap, and the process for closing a business date.
NCR Silver Pro contains two thresholds for determining when a business date ends.
Business date threshold – At 3 a.m., your local time, the system attempts to end the current business date. If no open orders or shifts exist, the system automatically closes the business date. If open orders or shifts exist, the system keeps attempting to close the business date, while keeping the previous business date open, until 8 a.m.
In some instances, it is possible to have two business dates open and active at the same time, from 3 a.m. to 8 a.m.
When a device in the offline mode returns to the online mode, Silver Server attempts replication. The formerly offline mode device discovers a closed business date and logs out the user. It is necessary for a manager to close the open orders and shifts.
The system allows a previous business date to remain available for closing by a manager for seven days. After seven days, the system archives the previous business date and prevents a manager from accessing the business date to close orders or shifts.
See also:
Closing Business Dates Manually
In some instances, a restaurant may remain open twenty-four hours. In these scenarios, NCR Silver Pro Restaurant allows two business dates, the previous date and the current date, to overlap.
At the POS home screen, the system identifies the current business date and the logged in business date.
The End of Day process, which closes a business date, cannot run until the closure of all orders and shifts. This guide explains business dates, what you can and cannot do when two business dates overlap, and the process for closing a business date.
| Note: Once you close a business date, no one can log in to a closed business date to create or edit shifts or orders. |
Defining Business Date Thresholds
NCR Silver Pro contains two thresholds for determining when a business date ends.
Business date threshold – At 3 a.m., your local time, the system attempts to end the current business date. If no open orders or shifts exist, the system automatically closes the business date. If open orders or shifts exist, the system keeps attempting to close the business date, while keeping the previous business date open, until 8 a.m.
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Note: The system starts a new business date at 3 a.m., even if it cannot close the existing business date, allowing you to have two business dates open and active for the same time period. Contact Customer Care directly to have them assist in changing your end of day time.
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Business date cutoff threshold — At 8 a.m., your local time, if the previous business date remains open, the system restricts access to that business date, even though it may contain open guest checks or shifts. At this point, a manager must close any open orders or shifts for the previous business date.
When this occurs:
When this occurs:
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The system considers employees who clocked in prior to 3 a.m. to be working under the previous business date.
Upon each log in to the POS, the system prompts the employee to close their orders and shifts for the previous date; however, the employee can continue entering orders and receiving payments under the previous date.
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A non-manager employee, who clocked in to NCR Silver Pro prior to 3 a.m.:
Can continue working under their existing labor and financial shift for the previous business date.
Cannot start a new financial shift for the previous business date.
At 8 a.m., the system restricts the employee from logging in to the previous business date, even if they have open shifts and orders.
Cannot start a new financial shift for the previous business date.
At 8 a.m., the system restricts the employee from logging in to the previous business date, even if they have open shifts and orders.
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For a manager, upon each log in, the system prompts the manager to choose the business date they want to access.
If a manager chooses the previous business date, the system also prompts the manager to close any open orders or shifts.
If a manager chooses the current business date, the system allows a manager to clock in and start a new financial shift; however, a manager cannot edit an order created in the previous business date.
If a manager chooses the current business date, the system allows a manager to clock in and start a new financial shift; however, a manager cannot edit an order created in the previous business date.
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An employee who clocks in after 3 a.m., but before 8 a.m.:
Can start a labor and financial shift for the current business date.
Working with Two Open Business Dates
In some instances, it is possible to have two business dates open and active at the same time, from 3 a.m. to 8 a.m.
Working with Offline Mode Orders After Closing a Business Date
When a device in the offline mode returns to the online mode, Silver Server attempts replication. The formerly offline mode device discovers a closed business date and logs out the user. It is necessary for a manager to close the open orders and shifts.
Archiving Previous Business Dates
The system allows a previous business date to remain available for closing by a manager for seven days. After seven days, the system archives the previous business date and prevents a manager from accessing the business date to close orders or shifts.
See also:
Closing Business Dates Manually
