Updates are full of new features and helpful changes to make it easier to run your business. Our goal is to release new versions of the Silver POS app every quarter. Between major releases, we may provide a supplemental app update or “patch.” We will communicate new app versions to you through email to give you plenty of time to prepare.
Note: Please refer to our Lifecycle Support Policy on customercare.ncrsilver.com for information on our 1 version back support policy.
For iPad users
We recommend that you go into the iPad Settings > iTunes & App Store to turn off automatic updates. To protect yourself from slowing down business or potential loss of offline credit sales, we suggest you update the NCR Silver POS app outside of your open business hours. Complete all tickets and close all shifts before updating the app.
Open the App Store on your device and tap the updates icon at the bottom right.
Locate the NCR Silver POS app on the list of available updates. You will see a description of what is new for the update.
Tap Update to the right of the app.
Once the update is complete, reopen the app and start business!
If a new app version is available, you may be prompted to update once you open your NCR Silver POS App.
For Silver Register Users (Android)
Unlike the iPad, we control when the updates are sent to our Silver Register.
When a new update is available, the device icon in the top right of your POS will be orange.
Tap the orange device icon to download the update.
Once the download is complete, the device icon will turn green. Tap the device icon, then tap Install & Restart to update your POS App.