Troubleshooting | NCR Silver NCR Silver
Questions?
Contact us at one of our country-specific support lines.
US: 877-270-3475
 UK: 0808-178-5520
AU: 1800-940-975
NZ: 0800-453-736
or
Log in to Silver Back Office to chat with a representative

Visit NCR.com/Silver


“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


Search:

Browse by categories

Problem/Scenario Take Out/Delivery mode has a skip button if you have a delivery charge set in Back Office. This is a bug.

Symptoms to identify issue: Site is able to skip customer prompt; Silver PRO; Takeout/delivery transactions.

Resolution: 
This bug should be fixed in 3.10.1.31006 and any previous version.
We do not want to show this to the merchants as the ability to skip should not be possible in take out/delivery.
Please note: If the customer explains that they once had the ability to do this function and now they don’t- let them know by design it is not an intended function and it was a bug that has since been fixed.  
Suggest to the customer to make a customer named "Take out/Delivery" if they don’t want to add actual customers. 
 
Customer Support Article

Skip button bug in Silver Pro

  • August 3, 2016
  • ·
  • Like
  • 0

Description

Problem/Scenario Take Out/Delivery mode has a skip button if you have a delivery charge set in Back Office. This is a bug.

Symptoms to identify issue: Site is able to skip customer prompt; Silver PRO; Takeout/delivery transactions.

Resolution: 
This bug should be fixed in 3.10.1.31006 and any previous version.
We do not want to show this to the merchants as the ability to skip should not be possible in take out/delivery.
Please note: If the customer explains that they once had the ability to do this function and now they don’t- let them know by design it is not an intended function and it was a bug that has since been fixed.  
Suggest to the customer to make a customer named "Take out/Delivery" if they don’t want to add actual customers. 
 

Article Currency

USD