Troubleshooting | NCR Silver NCR Silver
Questions?
Contact us at one of our country-specific support lines.
US: 877-270-3475
 UK: 0808-178-5520
AU: 1800-940-975
NZ: 0800-453-736
or
Log in to Silver Back Office to chat with a representative

Visit NCR.com/Silver


“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


Search:

Browse by categories

Problem/Scenario:  Customer wants to change their Selling Location-NCR Silver Basic

Symptoms to identify issue: They sometimes go to Trade Shows that have a different Tax than their original location. They have updated the taxes in Back Office and now need to change it at the Point of Sale.

Resolution: 
Make sure customer is at the Point of sale.
  • Have them enter their PIN # and this should take them to the Home Screen of the NCR Silver App.
  • They will then need to tap the green “i” button.
User-added image
  • Tap Selling Location "i".
User-added image
  • Selling locations window will pop up. Select location for particular event.
Customer Support Article

How to change selling location

  • August 2, 2016
  • ·
  • Like
  • 0

Summary

This article tells you how to guide a customer to change their selling location.

Description

Problem/Scenario:  Customer wants to change their Selling Location-NCR Silver Basic

Symptoms to identify issue: They sometimes go to Trade Shows that have a different Tax than their original location. They have updated the taxes in Back Office and now need to change it at the Point of Sale.

Resolution: 
Make sure customer is at the Point of sale.
  • Have them enter their PIN # and this should take them to the Home Screen of the NCR Silver App.
  • They will then need to tap the green “i” button.
User-added image
  • Tap Selling Location "i".
User-added image
  • Selling locations window will pop up. Select location for particular event.

Article Currency

USD