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A gratuity is an additional charge to the customer usually added for a large party or for takeout and delivery.

Adding a Gratuity to a Guest Check

 
  1. With the guest check active, tap PAY, located at the bottom of the guest check. The tender screen appears.
  2. Tap Gratuity. The ‘Gratuity’ screen appears with the cursor active in Percent. The last three percentage values entered on the device appear under Percent. Initially, the POS app defaults to 15%, 18%, and 20%.
Gratuity
 
  1. Tap a pre-set gratuity percentage.
-OR-
 
Enter a different gratuity percentage and tap Done.
 
-OR-
 
Tap Amount, located at the top of the screen, to enter a dollar amount. Enter the dollar amount and tap Done.
The gratuity appears as a line item in the bottom of the guest check.

 
gratuity on check
 

Changing the Gratuity on a Guest Check

 
  1. With the guest check active, tap the Gratuity line item located in the bottom of the guest check. The ‘Gratuity’ screen appears.
  2. Enter a new percentage or dollar amount.
  3. Tap Done.

Removing a Gratuity from a Ticket

 
  1. With the guest check active, tap the Gratuity line item located at the bottom of the guest check. The ‘Gratuity’ screen appears.
  2. Tap None, located next to the gratuity percentages. The app removes the gratuity from the check total field.
 
Customer Support Article

Working with Gratuities

  • February 16, 2015
  • ·
  • Like
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Summary

For NCR Silver Pro Restaurant, learn to add, change, and remove a gratuity from a guest check.

Description

A gratuity is an additional charge to the customer usually added for a large party or for takeout and delivery.

Adding a Gratuity to a Guest Check

 
  1. With the guest check active, tap PAY, located at the bottom of the guest check. The tender screen appears.
  2. Tap Gratuity. The ‘Gratuity’ screen appears with the cursor active in Percent. The last three percentage values entered on the device appear under Percent. Initially, the POS app defaults to 15%, 18%, and 20%.
Gratuity
 
  1. Tap a pre-set gratuity percentage.
-OR-
 
Enter a different gratuity percentage and tap Done.
 
-OR-
 
Tap Amount, located at the top of the screen, to enter a dollar amount. Enter the dollar amount and tap Done.
The gratuity appears as a line item in the bottom of the guest check.

 
gratuity on check
 

Changing the Gratuity on a Guest Check

 
  1. With the guest check active, tap the Gratuity line item located in the bottom of the guest check. The ‘Gratuity’ screen appears.
  2. Enter a new percentage or dollar amount.
  3. Tap Done.

Removing a Gratuity from a Ticket

 
  1. With the guest check active, tap the Gratuity line item located at the bottom of the guest check. The ‘Gratuity’ screen appears.
  2. Tap None, located next to the gratuity percentages. The app removes the gratuity from the check total field.
 

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