Order Entry | NCR Silver NCR Silver
Questions?
Contact us at one of our country-specific support lines.
US: 877-270-3475
 UK: 0808-178-5520
AU: 1800-940-975
NZ: 0800-453-736
or
Log in to Silver Back Office to chat with a representative

Visit NCR.com/Silver


“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


Search:

Browse by categories

Prior to clocking out, it is necessary to first end your financial shift. The system does not allow you to end your financial shift if you have open orders. Close the orders or have another POS user assume ownership of your tables.

 

Ending a Financial Shift Without a Cash Drawer


Once you end a financial shift, if you tap Point of Sale or Takeout/Delivery, the POS app prompts you to begin another financial shift.
 
  1. At the POS home screen, tap End Shift. The ‘End Shift’ screen appears.
  2. Tap Yes. The Adjust Tips prompt appears.
  3. Tap Yes to review and adjust tips. The Adjust Tips screen appears. Refer to ‘Adjusting a Tip After Closing a Check’ for instructions on how to adjust the tips on guest checks. After you close the Adjust Tips screen, you can no longer adjust the tips for guest checks.
-OR-
 
Tap No to not review and adjust tips.
 
-OR-
 
Tap No (Don’t show me this again) to no longer receive the Adjust Tips prompt at the end of a financial shift.
Your manager can reactivate the Adjust Tips prompt in Silver Back Office.
 
  1. Continue to the next procedure to clock out.
 

Ending a Financial Shift With a Cash Drawer


If you assigned yourself to a cash drawer, when you tap End Shift, you have the option to close the cash drawer or to un-assign yourself from the cash drawer.

To un-assign yourself from the cash drawer:

 
  1. At the POS home screen, tap End Shift. The End Shift Options screen appears.
  2. Tap De-assign yourself from drawer.
  3. Continue to the next procedure to clock out.
To close a cash drawer:
 
  1. At the POS home screen, tap End Shift. The End Shift Options screen appears.
  2. Tap Close cash drawer totals.
  3. Tap Yes to review and adjust tips. The Adjust Tips screen appears. Refer to ‘Adjusting a Tip After Closing a Check’ for instructions on how to adjust the tips on guest checks. After you close the Adjust Tips screen, you can no longer adjust the tips for guest checks.
-OR-
Tap No to not review and adjust tips.
-OR-
Tap No (Don’t show me this again) to no longer receive the Adjust Tips prompt at the end of a financial shift.
Your manager can reactivate the Adjust Tips prompt in Silver Back Office.
  1. Tap Open to open the cash drawer or tap Skip to not open the cash drawer.
 User-added image
  1. (Drawer Checkout Only) Enter the Declared Cash (total cash counted) you are turning in. Do not include total tip amounts.
  2. (Drawer Checkout Only with Ask for Ending Bank option on) Enter the Cash Amount you are leaving in the drawer.
  3. (Drawer Checkout Only) the Total Cash displays the amount you will be removing from the drawer.
  4.  (Drawer Checkout Only) Tap Done. The cash reconciliation screen appears with an over/short amount.

Note: All stores with Drawer Shifts enabled must declare a cash amount at the end of a financial shift.

Clocking Out

 
  1. At the POS home screen, tap Clock Out. The Clock Out prompt appears.
  2. Tap Yes to return to the PIN entry screen.
 
Customer Support Article

Ending a Shift

  • August 28, 2017
  • ·
  • Like
  • 0

Summary

For NCR Silver Pro Restaurant, learn how to end a financial shift and a labor shift.

Description

Prior to clocking out, it is necessary to first end your financial shift. The system does not allow you to end your financial shift if you have open orders. Close the orders or have another POS user assume ownership of your tables.

 

Ending a Financial Shift Without a Cash Drawer


Once you end a financial shift, if you tap Point of Sale or Takeout/Delivery, the POS app prompts you to begin another financial shift.
 
  1. At the POS home screen, tap End Shift. The ‘End Shift’ screen appears.
  2. Tap Yes. The Adjust Tips prompt appears.
  3. Tap Yes to review and adjust tips. The Adjust Tips screen appears. Refer to ‘Adjusting a Tip After Closing a Check’ for instructions on how to adjust the tips on guest checks. After you close the Adjust Tips screen, you can no longer adjust the tips for guest checks.
-OR-
 
Tap No to not review and adjust tips.
 
-OR-
 
Tap No (Don’t show me this again) to no longer receive the Adjust Tips prompt at the end of a financial shift.
Your manager can reactivate the Adjust Tips prompt in Silver Back Office.
 
  1. Continue to the next procedure to clock out.
 

Ending a Financial Shift With a Cash Drawer


If you assigned yourself to a cash drawer, when you tap End Shift, you have the option to close the cash drawer or to un-assign yourself from the cash drawer.

To un-assign yourself from the cash drawer:

 
  1. At the POS home screen, tap End Shift. The End Shift Options screen appears.
  2. Tap De-assign yourself from drawer.
  3. Continue to the next procedure to clock out.
To close a cash drawer:
 
  1. At the POS home screen, tap End Shift. The End Shift Options screen appears.
  2. Tap Close cash drawer totals.
  3. Tap Yes to review and adjust tips. The Adjust Tips screen appears. Refer to ‘Adjusting a Tip After Closing a Check’ for instructions on how to adjust the tips on guest checks. After you close the Adjust Tips screen, you can no longer adjust the tips for guest checks.
-OR-
Tap No to not review and adjust tips.
-OR-
Tap No (Don’t show me this again) to no longer receive the Adjust Tips prompt at the end of a financial shift.
Your manager can reactivate the Adjust Tips prompt in Silver Back Office.
  1. Tap Open to open the cash drawer or tap Skip to not open the cash drawer.
 User-added image
  1. (Drawer Checkout Only) Enter the Declared Cash (total cash counted) you are turning in. Do not include total tip amounts.
  2. (Drawer Checkout Only with Ask for Ending Bank option on) Enter the Cash Amount you are leaving in the drawer.
  3. (Drawer Checkout Only) the Total Cash displays the amount you will be removing from the drawer.
  4.  (Drawer Checkout Only) Tap Done. The cash reconciliation screen appears with an over/short amount.

Note: All stores with Drawer Shifts enabled must declare a cash amount at the end of a financial shift.

Clocking Out

 
  1. At the POS home screen, tap Clock Out. The Clock Out prompt appears.
  2. Tap Yes to return to the PIN entry screen.
 

Article Currency

USD