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Important Duplicate Credit Batch Processing Notice from NCR Silver

Update: As of 4/15/2015

NCR Silver has reversed all duplicate charges related to the credit batch processing issues on March 3-4. Your customers can now log in or check with their banking or credit card company to see that the reversal has been made.


Original Content 4/11/14
  • On April 9, charges from the time period of March 3-4, 2014 were accidentally duplicated in the system.  We are sincerely sorry for any inconvenience this situation may have caused you or your customers.

  • We are in the process of resolving your credit card batch processing now.

  • A high percentage of the duplicate transactions have already been resolved.

  • The system will automatically refund customers’ credit cards by Monday, April 14, so merchants do not need to directly refund their customers.

  • We value your business and have the highest priority to safely and securely process all transactions in the system.

  • We can assure you that this issue has not compromised the safety and security of any of these transactions.

Customer Support Article

Credit Card Issue April 2014

  • April 16, 2014
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Summary

Credit Card Issue April 2014

Description

Important Duplicate Credit Batch Processing Notice from NCR Silver

Update: As of 4/15/2015

NCR Silver has reversed all duplicate charges related to the credit batch processing issues on March 3-4. Your customers can now log in or check with their banking or credit card company to see that the reversal has been made.


Original Content 4/11/14
  • On April 9, charges from the time period of March 3-4, 2014 were accidentally duplicated in the system.  We are sincerely sorry for any inconvenience this situation may have caused you or your customers.

  • We are in the process of resolving your credit card batch processing now.

  • A high percentage of the duplicate transactions have already been resolved.

  • The system will automatically refund customers’ credit cards by Monday, April 14, so merchants do not need to directly refund their customers.

  • We value your business and have the highest priority to safely and securely process all transactions in the system.

  • We can assure you that this issue has not compromised the safety and security of any of these transactions.

Article Currency

USD