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Adjusting Tips for Credit Card Sales

You can only adjust tips for credit card sales before the batch is settled. The tip cannot be adjusted if the transaction was completed through a EMV reader.

Note: You can adjust the tip from another device if the shift that the transaction was performed in has been closed. You can adjust the tip if the shift is open ONLY if adjusting the tip from the same device where the transaction was performed.

Adjusting tips for a completed credit card sale

  1. Tap the Recall or Reprint button at the bottom of the Point of Sale screen.
  1. Tap on the appropriate ticket from the Completed tickets area of the screen.

User-added image

Too many tickets?  Tap My tickets to view just your completed tickets or enter the ticket number or customer's name in the search bar.

  1. Tap Adjust Tip

    Tickets list

  2. Enter the corrected tip amount and tap Done.

    Tip adjustment menu



     

Customer Support Article

Adjusting Tips for Credit Card Sales

  • July 2, 2019
  • ·
  • Like
  • 2

Summary

Adjusting Tips for Credit Card Sales

Description

Adjusting Tips for Credit Card Sales

You can only adjust tips for credit card sales before the batch is settled. The tip cannot be adjusted if the transaction was completed through a EMV reader.

Note: You can adjust the tip from another device if the shift that the transaction was performed in has been closed. You can adjust the tip if the shift is open ONLY if adjusting the tip from the same device where the transaction was performed.

Adjusting tips for a completed credit card sale

  1. Tap the Recall or Reprint button at the bottom of the Point of Sale screen.
  1. Tap on the appropriate ticket from the Completed tickets area of the screen.

User-added image

Too many tickets?  Tap My tickets to view just your completed tickets or enter the ticket number or customer's name in the search bar.

  1. Tap Adjust Tip

    Tickets list

  2. Enter the corrected tip amount and tap Done.

    Tip adjustment menu



     

Article Currency

USD