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Items Not Scanning Properly  in the POS App

  • Verify the bar code has been entered correctly in the Back Office.  This includes entering all numbers on the bar code, including the leading check digit, manufacturer and item code, and trailing check digit in one string. (i.e. 123456789012).

User-added image

The bar code scanner used with the POS app can read 1-D bar codes that are made up of alphanumeric characters only.  If you are having difficulty entering the bar codes for your items, you can use the POS app to dynamically scan the bar code for your item and enter the item details directly into the POS app.  On the next data sync, the POS app will push the new bar code to the Back Office.

  • Verify the item has been downloaded from the Back Office to the POS.

    1. From the POS app Main Menu, tap the  User-added image icon in the upper-right corner of the screen to open the POS Settings screen.

    2. Tap View more details under Data sync.

  1. Tap the Sync now button.



This feature is only available on the iOS platform.

keywords: items not scanning, pos troubleshooting, scanning error, item error

Customer Support Article

Troubleshooting - Items Not Scanning Properly in the POS App

  • February 27, 2015
  • ·
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Summary

This article tells you what to do if Items aren't scanning properly in the POS App.

Description

Items Not Scanning Properly  in the POS App

  • Verify the bar code has been entered correctly in the Back Office.  This includes entering all numbers on the bar code, including the leading check digit, manufacturer and item code, and trailing check digit in one string. (i.e. 123456789012).

User-added image

The bar code scanner used with the POS app can read 1-D bar codes that are made up of alphanumeric characters only.  If you are having difficulty entering the bar codes for your items, you can use the POS app to dynamically scan the bar code for your item and enter the item details directly into the POS app.  On the next data sync, the POS app will push the new bar code to the Back Office.

  • Verify the item has been downloaded from the Back Office to the POS.

    1. From the POS app Main Menu, tap the  User-added image icon in the upper-right corner of the screen to open the POS Settings screen.

    2. Tap View more details under Data sync.

  1. Tap the Sync now button.



This feature is only available on the iOS platform.

keywords: items not scanning, pos troubleshooting, scanning error, item error

Article Currency

USD