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When a cashier taps Send, Pay or moves out of the order screen on the POS, the order is routed to the kitchen display in the same way it would route to kitchen printers. Then, as kitchen staffers prepare the orders, they can mark orders as complete by tapping the order to bump it from the screen.

User-added image


Kitchen Display color indicators:

  • Blue: New orders

  • Yellow: Aged orders that have passed the first threshold time set in the back office.

  • Red: Old orders that have passed the second threshold time set in the back office.

 
Large Order Display: Large orders might span across two spaces. If they do, the ticket image on the display will show a perforated edge indicating the order continues across two cells.
 
Additional Items Ordered: If more items are sent to the kitchen after the first batch of items was already sent to the kitchen, the additional items will be shown inside the same “routed order” but each additional batch of items will be separated from the previous items by small separator saying “ADD-ON”.
 
Bumping Orders: Once an order is prepared, the user can tap the order to bump it from the kitchen display and mark it as prepared and store the device that it was prepared on.

Voided Orders: Items or Orders that are voided after a ticket is sent to a kitchen display will appear with a strike through the voided items or the entire order. The user must still bump voided items and orders from the device.

 

Note: Kitchen Display by NCR Silver is compatible with Silver Pro Restaurant and requires a server to operate.
Customer Support Article

Using Kitchen Display by NCR Silver

  • June 13, 2018
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Description


When a cashier taps Send, Pay or moves out of the order screen on the POS, the order is routed to the kitchen display in the same way it would route to kitchen printers. Then, as kitchen staffers prepare the orders, they can mark orders as complete by tapping the order to bump it from the screen.

User-added image


Kitchen Display color indicators:

  • Blue: New orders

  • Yellow: Aged orders that have passed the first threshold time set in the back office.

  • Red: Old orders that have passed the second threshold time set in the back office.

 
Large Order Display: Large orders might span across two spaces. If they do, the ticket image on the display will show a perforated edge indicating the order continues across two cells.
 
Additional Items Ordered: If more items are sent to the kitchen after the first batch of items was already sent to the kitchen, the additional items will be shown inside the same “routed order” but each additional batch of items will be separated from the previous items by small separator saying “ADD-ON”.
 
Bumping Orders: Once an order is prepared, the user can tap the order to bump it from the kitchen display and mark it as prepared and store the device that it was prepared on.

Voided Orders: Items or Orders that are voided after a ticket is sent to a kitchen display will appear with a strike through the voided items or the entire order. The user must still bump voided items and orders from the device.

 

Note: Kitchen Display by NCR Silver is compatible with Silver Pro Restaurant and requires a server to operate.

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USD