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Miss You Email Messages

Use the Miss You Email feature to reach out to your customers who have not made a purchase in a configurable number of days.  The system will count the number of days since a customer made a purchase and will then send the customer the Miss You Email.  The purpose of the Miss You Email is to entice the customer to come back to your store and make another purchase.  Because of this, it's a good idea to attach an offer to this email message.

To capitalize on this feature, simply customize your Miss You Email by:

  1. Selecting the number of days you want to use.  Your options are 30, 60, 90, 120, 180, and 365 days.  For example, if you choose 30 days, and a customer has not made a purchase from you in 30 days, the system will automatically send the customer the Miss You Email.  If no purchase is made, the system will wait another 30 days before it sends another Miss You Email.

  2. Creating an eye-catching Subject line.

  3. Uploading your store's logo or some other image.

  4. Customizing the body of the email.

  5. Attaching an offer (optional). Email offer set up mirrors How to Work with Discounts in the Back Office

That's it!  Once you select Turn Email ON, the system will automatically send the Miss You Email to your customers based on their last purchase.  There's nothing else you need to do.  You can come back and make changes to your Miss You Email at any time.

Once you have created your content:

  • Click Preview to view the entire email along with headers and footers.

User-added image

                                                                          Email Header

User-added image

                                                                                      Email Footer

  • Click Test Email and enter up to five email addresses to send the email to see the final formatting and/or have your associates review the email for you.  This will allow you to see the email exactly as your customers will see it.

User-added image

  • Click Check Spam Score to launch the spam checker. More information about spam checking

  • Click Send Email to send your Miss You Email message to your customers.

    keywords: miss you emails, email, marketing, customers, loyalty

Customer Support Article

Miss You Email Messages

  • April 2, 2018
  • ·
  • Like
  • 0

Summary

This article tells you how to use Miss You Email Messages to reach out to customers who haven't made a purchase in a while.

Description

Miss You Email Messages

Use the Miss You Email feature to reach out to your customers who have not made a purchase in a configurable number of days.  The system will count the number of days since a customer made a purchase and will then send the customer the Miss You Email.  The purpose of the Miss You Email is to entice the customer to come back to your store and make another purchase.  Because of this, it's a good idea to attach an offer to this email message.

To capitalize on this feature, simply customize your Miss You Email by:

  1. Selecting the number of days you want to use.  Your options are 30, 60, 90, 120, 180, and 365 days.  For example, if you choose 30 days, and a customer has not made a purchase from you in 30 days, the system will automatically send the customer the Miss You Email.  If no purchase is made, the system will wait another 30 days before it sends another Miss You Email.

  2. Creating an eye-catching Subject line.

  3. Uploading your store's logo or some other image.

  4. Customizing the body of the email.

  5. Attaching an offer (optional). Email offer set up mirrors How to Work with Discounts in the Back Office

That's it!  Once you select Turn Email ON, the system will automatically send the Miss You Email to your customers based on their last purchase.  There's nothing else you need to do.  You can come back and make changes to your Miss You Email at any time.

Once you have created your content:

  • Click Preview to view the entire email along with headers and footers.

User-added image

                                                                          Email Header

User-added image

                                                                                      Email Footer

  • Click Test Email and enter up to five email addresses to send the email to see the final formatting and/or have your associates review the email for you.  This will allow you to see the email exactly as your customers will see it.

User-added image

  • Click Check Spam Score to launch the spam checker. More information about spam checking

  • Click Send Email to send your Miss You Email message to your customers.

    keywords: miss you emails, email, marketing, customers, loyalty

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