Troubleshooting an iOS Device
Closing/Force Closing an App
You can use this process to close/force close a single app or all apps running on the device.
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Double-click on the Home button on your iOS device. This will show all of the apps running on your device.
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Do one of the following based on the iOS version on your device:
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iOs 6.x and older: Tap-and-hold on one of the app icons until all the icons appear to "shake" and you see a red circle with a white minus sign. Tap on the minus sign for each app.
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iOS 7.x: Tap on each app and swipe your finger up and off the screen.
Restarting the Device
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Press the Home button.
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Press the Sleep/Wait button until you see slide to power off.
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Swipe the slide to power off slider. The device will perform its shutdown operations and then power off.
Hard Reset
Press the device's Home button and the Sleep/Wait button simultaneously until the silver Apple icon appears. If your device is in portrait mode, the Home button will be at the bottom of the device, and the Sleep/Wait button will be at the top-right of the device.
troubleshooting, iOS, pos