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NCR Console - Unrecognized Clock in Alerts

January 9, 2017

Description

Employees will clock in and out from the POS for their shifts.  The total hours worked, are then reported to NCR Console’s Employee Management module.  Once this happens, you will receive an alert via your Dashboard titled Unrecognized Clock-In Employee from POS.

This alert is telling you that we are now capturing hours worked for your employees that now need to be imported into Console.  It is a one-time process that will only need to occur when new employees are hired and using the system for the first time.

User-added image

 To process unrecognized clock-in alerts you will need to navigate to the Dashboard and click Unrecognized Clock-In Employee from POS within the alerts box.

  1. Log into NCR Console and click Unrecognized Clock-in from your Dashboard

  2. Click the Click here link within the alert

    User-added image

  3. Click Match Employee to the right of the employee’s name(s). If you have multiple locations, you will not have to select the location that the employee belongs to.  The system will automatically show the store that your employee is assigned to, based on the POS they clock in and out from

    User-added image

  4. If the employee has already been created within Console, their name will automatically appear to the right of the Match “…” to CimpleBox User

    User-added image

    1. If the employee has not been created in Console yet, Select a User will appear to the right of Match “…” to CimpleBox User

    2. Click the dropdown arrow to the right of User

    3. Select Create New Employee

      User-added image

    4. The employees first and last name will auto-populate in the open fields below. First and last name is required

      User-added image

  5. Click Save

Once you have imported an employee’s hours, you will have the ability to edit their record to add additional details such as phone number, email address, pay rate, start date, etc.  This can be done via the Employee Management portal.  Refer to the Managing Existing Users training module for more information.

 

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NCR Console - Unrecognized Clock In.pdf
Customer Support Article

NCR Console - Unrecognized Clock in Alerts

  • January 9, 2017
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Summary

How to view unrecognized clock in alerts in NCR Console's Employee Management module, and what action to take on the alerts.

Description

Employees will clock in and out from the POS for their shifts.  The total hours worked, are then reported to NCR Console’s Employee Management module.  Once this happens, you will receive an alert via your Dashboard titled Unrecognized Clock-In Employee from POS.

This alert is telling you that we are now capturing hours worked for your employees that now need to be imported into Console.  It is a one-time process that will only need to occur when new employees are hired and using the system for the first time.

User-added image

 To process unrecognized clock-in alerts you will need to navigate to the Dashboard and click Unrecognized Clock-In Employee from POS within the alerts box.

  1. Log into NCR Console and click Unrecognized Clock-in from your Dashboard

  2. Click the Click here link within the alert

    User-added image

  3. Click Match Employee to the right of the employee’s name(s). If you have multiple locations, you will not have to select the location that the employee belongs to.  The system will automatically show the store that your employee is assigned to, based on the POS they clock in and out from

    User-added image

  4. If the employee has already been created within Console, their name will automatically appear to the right of the Match “…” to CimpleBox User

    User-added image

    1. If the employee has not been created in Console yet, Select a User will appear to the right of Match “…” to CimpleBox User

    2. Click the dropdown arrow to the right of User

    3. Select Create New Employee

      User-added image

    4. The employees first and last name will auto-populate in the open fields below. First and last name is required

      User-added image

  5. Click Save

Once you have imported an employee’s hours, you will have the ability to edit their record to add additional details such as phone number, email address, pay rate, start date, etc.  This can be done via the Employee Management portal.  Refer to the Managing Existing Users training module for more information.

 

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