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Problem/Scenario:  Time Clock report in Back Office is displaying multiple duplicates for more than one user.

Symptoms to identify issue: Time Clock Duplicating user(s); Most clock-in or clock-out times are showing as missing.

Resolution: 
Use escalation template to send this incident to Incident Management Team. They will review and send to development for removal of all duplicates. There is no need for merchant/support specialist to manually remove.

 
Customer Support Article

Time Clock duplicates

  • August 2, 2016
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Summary

This article tells you what to do when the time clock report shows duplicate entries for multiple users.

Description

Problem/Scenario:  Time Clock report in Back Office is displaying multiple duplicates for more than one user.

Symptoms to identify issue: Time Clock Duplicating user(s); Most clock-in or clock-out times are showing as missing.

Resolution: 
Use escalation template to send this incident to Incident Management Team. They will review and send to development for removal of all duplicates. There is no need for merchant/support specialist to manually remove.

 

Article Currency

USD