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“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


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Prior to closing a check to a house account, you must first create the house account in Silver Back Office. When searching for a house account, you search by the linked customer name rather than the house account name. Additionally, without an Internet connection to Silver Back Office, you cannot close a check to a house account.
  1. At the order entry screen, after you have added items to the guest check, tap PAY.
User-added image
  1. Tap House Account. The customers screen appears.
User-added image
  1. Type the customer name linked to the house account. A list of customer results appears.
  2. Tap the customer name.
  3. Confirm the amount to charge to the house account and tap Done. The name of the house account appears on the house account tender line.
User-added image
NOTE: If you wish to change the house account selected, first remove the house account payment from the ticket. Then, tap the customer name on the top left of the screen. The customer screen appears. Tap remove customer from ticket.
  1. Tap Close.
Customer Support Article

Closing a Check to a House Account

  • May 23, 2016
  • ยท
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Summary

For NCR Silver Pro Restaurant, learn how to close a check to a house account.

Description

Prior to closing a check to a house account, you must first create the house account in Silver Back Office. When searching for a house account, you search by the linked customer name rather than the house account name. Additionally, without an Internet connection to Silver Back Office, you cannot close a check to a house account.

  1. At the order entry screen, after you have added items to the guest check, tap PAY.
User-added image
  1. Tap House Account. The customers screen appears.
User-added image
  1. Type the customer name linked to the house account. A list of customer results appears.
  2. Tap the customer name.
  3. Confirm the amount to charge to the house account and tap Done. The name of the house account appears on the house account tender line.
User-added image
NOTE: If you wish to change the house account selected, first remove the house account payment from the ticket. Then, tap the customer name on the top left of the screen. The customer screen appears. Tap remove customer from ticket.
  1. Tap Close.

Article Currency

USD