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“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


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The reports in Silver Back Office enable you to analyze and monitor your restaurant. NCR Silver Pro Restaurant divides the Silver Back Office reports into four sections: Operations, Sales, Customers, and Lists. All of the reports, except for lists, allow you to customize the time period for the report. You can either print the reports, or export the reports into a number of different formats.
 

Key Benefits of the Silver Back Office Reports


The following is a list, in menu order, of the NCR Silver Pro Restaurant reports available to you and their key benefits:
 
ReportsDescription
Store SummaryProvides you with a summary of your sales activity for a selected time period.
Device ActivityEnables you to review the sales activity entered through each device.
Employee ActivityEnables you to review the sales activity entered by each employee.
Location ActivityEnables you to review the sales activity for each location.
Discounts and PromosProvides you with an overview of the discounts and promos redeemed in your restaurant.
TaxesProvides you with a breakdown of the taxes collected by tax jurisdiction.
Labor ShiftsEnables you to review the times your employees clock in and out and the total hours worked for a selected time period.
Financial ShiftsEnables you to review open and closed financial shift details such as sales, declared cash and over/short values.
TipsProvides a report of the total amount of credit card tips declared by an employee.
Offline CreditEnables you to review the offline credit transactions processed by device.
Void AuditProvides you with a list and amount of the voided and cleared items entered by each employee according to date and transaction.
Department SalesEnables you to track the sales activity for each department.
Item SalesEnables you to track the sales activity for each item.
Modifier SalesEnables you to track the sales activity for each modifier.
Sales SummaryProvides you with an overview of your sales and enables you to look for sales trends.
Hourly SalesProvides you with a breakdown of your sales by hour and enables you to look for sales trends.
Bulk EmailEnables you to track the effectiveness of your marketing email messages.
Customer NotesDisplays the notes entered for your customers.
Customer SalesProvides you with a sales summary by customer.
House AccountsProvides you with a list of house accounts.
House Accounts ActivityEnables you to view the activity for all of your house accounts.
ItemsDisplays all of the items on your menu according to category.
CustomersDisplays a list of all of your customers.
DevicesDisplays a list of all devices associated with your restaurant.
 

Accessing a Report


You can easily access and run a report in Silver Back Office.
 
  1. In Silver Back Office, select Results > Reports.
  2. Click the report you want to run. When you select a report, the system automatically generates the report. If you configure the report, such as the time period, or add a filter to the report, click User-added image  to refresh the report data.

Choosing a Report Date Range

 
The reports in Silver Back Office allow you to select a specific date or date range to run the report. The Reports function contains pre-configured dates and date ranges for you to use, or you can select your own date or date range.
 
  1. On the Reports menu, select a report to run. The system generates the report in the Report Preview screen.
User-added image
 
  1. Select one of the pre-configured date ranges, such as ‘Today,’ ‘Last 7 Days,’ and ‘Last 30 Days.’
-OR-

Under ‘From,’ and ‘To,’ use the right and left arrows to select a start and end date.
 
  1. Click User-added image to refresh the report data. The report appears in the Report Preview screen.

Exporting Report Data

 
You can export each report in Silver Back Office to a variety of file formats. For example, you may want to export your Customers list to an Excel file to create a ‘Mail Merge’ with Microsoft® Word®.
 
  1. On the Reports menu, select, configure, and generate a report. The report appears in the Report Preview screen.
  2. In the Report Preview toolbar, select a format to which to export your report data from the drop-down list.
  3. Click Export. A Windows prompt appears.
    User-added image
  4. Click Save As from the drop-down list at the bottom of the screen. The ‘Save As’ screen appears.
  5. Navigate to a folder on your system to save the file. 
  6. Type a file name that best meets your operational needs.
  7. Click Save.
Customer Support Article

Using the Reports in Silver Back Office

  • August 28, 2017
  • ·
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Summary

For NCR Silver Pro Restaurant, review the reports available in Silver Back Office, and learn to filter reports by date and export report data.

Description

The reports in Silver Back Office enable you to analyze and monitor your restaurant. NCR Silver Pro Restaurant divides the Silver Back Office reports into four sections: Operations, Sales, Customers, and Lists. All of the reports, except for lists, allow you to customize the time period for the report. You can either print the reports, or export the reports into a number of different formats.
 

Key Benefits of the Silver Back Office Reports


The following is a list, in menu order, of the NCR Silver Pro Restaurant reports available to you and their key benefits:
 
ReportsDescription
Store SummaryProvides you with a summary of your sales activity for a selected time period.
Device ActivityEnables you to review the sales activity entered through each device.
Employee ActivityEnables you to review the sales activity entered by each employee.
Location ActivityEnables you to review the sales activity for each location.
Discounts and PromosProvides you with an overview of the discounts and promos redeemed in your restaurant.
TaxesProvides you with a breakdown of the taxes collected by tax jurisdiction.
Labor ShiftsEnables you to review the times your employees clock in and out and the total hours worked for a selected time period.
Financial ShiftsEnables you to review open and closed financial shift details such as sales, declared cash and over/short values.
TipsProvides a report of the total amount of credit card tips declared by an employee.
Offline CreditEnables you to review the offline credit transactions processed by device.
Void AuditProvides you with a list and amount of the voided and cleared items entered by each employee according to date and transaction.
Department SalesEnables you to track the sales activity for each department.
Item SalesEnables you to track the sales activity for each item.
Modifier SalesEnables you to track the sales activity for each modifier.
Sales SummaryProvides you with an overview of your sales and enables you to look for sales trends.
Hourly SalesProvides you with a breakdown of your sales by hour and enables you to look for sales trends.
Bulk EmailEnables you to track the effectiveness of your marketing email messages.
Customer NotesDisplays the notes entered for your customers.
Customer SalesProvides you with a sales summary by customer.
House AccountsProvides you with a list of house accounts.
House Accounts ActivityEnables you to view the activity for all of your house accounts.
ItemsDisplays all of the items on your menu according to category.
CustomersDisplays a list of all of your customers.
DevicesDisplays a list of all devices associated with your restaurant.
 

Accessing a Report


You can easily access and run a report in Silver Back Office.
 
  1. In Silver Back Office, select Results > Reports.
  2. Click the report you want to run. When you select a report, the system automatically generates the report. If you configure the report, such as the time period, or add a filter to the report, click User-added image  to refresh the report data.

Choosing a Report Date Range

 
The reports in Silver Back Office allow you to select a specific date or date range to run the report. The Reports function contains pre-configured dates and date ranges for you to use, or you can select your own date or date range.
 
  1. On the Reports menu, select a report to run. The system generates the report in the Report Preview screen.
User-added image
 
  1. Select one of the pre-configured date ranges, such as ‘Today,’ ‘Last 7 Days,’ and ‘Last 30 Days.’
-OR-

Under ‘From,’ and ‘To,’ use the right and left arrows to select a start and end date.
 
  1. Click User-added image to refresh the report data. The report appears in the Report Preview screen.

Exporting Report Data

 
You can export each report in Silver Back Office to a variety of file formats. For example, you may want to export your Customers list to an Excel file to create a ‘Mail Merge’ with Microsoft® Word®.
 
  1. On the Reports menu, select, configure, and generate a report. The report appears in the Report Preview screen.
  2. In the Report Preview toolbar, select a format to which to export your report data from the drop-down list.
  3. Click Export. A Windows prompt appears.
    User-added image
  4. Click Save As from the drop-down list at the bottom of the screen. The ‘Save As’ screen appears.
  5. Navigate to a folder on your system to save the file. 
  6. Type a file name that best meets your operational needs.
  7. Click Save.

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