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The magnetic stripe reader (MSR), available from NCR, enables you to accept credit card payments from your customers at your restaurant. 

MSR Requirements


The following is a list of requirements to use an MSR with NCR Silver Pro Restaurant:
 
  • A MagTek® iDynamo MSR, purchased from NCR.
The MagTek iDynamo MSR is uniquely encrypted for NCR Silver Pro. Other MSRs, not supplied by NCR, will not work with NCR Silver Pro.
 
  • An Apple® iPad® device, iPad 2 or newer, with iOS 7.0 or later.

Swiping a Credit Card Through Your MSR


The following are a list of tips for sliding a credit card through your MagTek iDynamo MSR.
 
  • Ensure the MSR is securely plugged into the device.
  • Check to avoid magnetic interference from nearby devices.
  • Slide the customer credit card with the undamaged magnetic stripe facing the magnetic read head. If the POS is facing toward you, hold the card with the magnetic stripe facing away from you. When you slide the card through the MSR, do so in a flat, smooth, and steady motion.
  • Do not slide the card too slow or too fast through the MSR.
  • Slide the card in a flat movement. Make sure the card is fully inside the adaptor, and do not lift the card too soon.

Troubleshooting Your MSR


If your MSR fails to recognize the sliding of a card, it may be necessary to re-initialize the MSR. If the MSR does not respond after re-initializing, verify the app recognizes the MSR as connected to the iPad.
 

Re-Initializing Your MSR


If your MSR fails to respond, it is necessary to re-initialize your MSR.
 
  1. At the order entry screen, tap User-added image  to display the slide out menu.
User-added image
 
  1. Tap RE-Init Mag Reader. The system re-initializes your MSR. When the process finishes, a Credit Card Reader prompt appears.
Tip: If you do not see the option to Re-Init Mag Reader, your device is not recognizing your MSR as connected. Close NCR Silver Pro Restaurant, disconnect the MSR, reconnect the MSR, and re-launch NCR Silver Pro Restaurant.
 
User-added image
 
  1. Tap OK, and slide the credit card again.

Verifying Your MSR Connection

 
If your MSR fails to respond after re-initializing, verify NCR Silver Pro recognizes your MSR as connected.
 
  1. At the POS home screen, tap User-added image  to display the slide out menu.
  2. Tap Details to access the Details screen.
User-added image
 
  1. Verify MagTek:Connected appears in Scanner Information.
If the MSR does not appear in Scanner Information, remove the MSR, inspect it for damage, and then reconnect the MSR. You may also need to close the NCR Silver Pro Restaurant app, and then re-launch it.
 
  1. Tap Close to exit the Details screen.
If your MSR still does not recognize a credit card, clean the read head with an alcohol swab pad. These pads were included in the shipment with your MSR, and instructions for cleaning the read head with the pad are located on the pad.


If your MSR stills fails to recognize a credit card, contact the Silver Pro Customer Care team at 1-877-270-3475.


 
 
Customer Support Article

Using the Magnetic Stripe Reader (MSR)

  • February 16, 2015
  • ·
  • Like
  • 0

Summary

For NCR Silver Pro Restaurant, learn how to swipe a credit through the MSR and to troubleshoot a MSR.

Description

The magnetic stripe reader (MSR), available from NCR, enables you to accept credit card payments from your customers at your restaurant. 

MSR Requirements


The following is a list of requirements to use an MSR with NCR Silver Pro Restaurant:
 
  • A MagTek® iDynamo MSR, purchased from NCR.
The MagTek iDynamo MSR is uniquely encrypted for NCR Silver Pro. Other MSRs, not supplied by NCR, will not work with NCR Silver Pro.
 
  • An Apple® iPad® device, iPad 2 or newer, with iOS 7.0 or later.

Swiping a Credit Card Through Your MSR


The following are a list of tips for sliding a credit card through your MagTek iDynamo MSR.
 
  • Ensure the MSR is securely plugged into the device.
  • Check to avoid magnetic interference from nearby devices.
  • Slide the customer credit card with the undamaged magnetic stripe facing the magnetic read head. If the POS is facing toward you, hold the card with the magnetic stripe facing away from you. When you slide the card through the MSR, do so in a flat, smooth, and steady motion.
  • Do not slide the card too slow or too fast through the MSR.
  • Slide the card in a flat movement. Make sure the card is fully inside the adaptor, and do not lift the card too soon.

Troubleshooting Your MSR


If your MSR fails to recognize the sliding of a card, it may be necessary to re-initialize the MSR. If the MSR does not respond after re-initializing, verify the app recognizes the MSR as connected to the iPad.
 

Re-Initializing Your MSR


If your MSR fails to respond, it is necessary to re-initialize your MSR.
 
  1. At the order entry screen, tap User-added image  to display the slide out menu.
User-added image
 
  1. Tap RE-Init Mag Reader. The system re-initializes your MSR. When the process finishes, a Credit Card Reader prompt appears.
Tip: If you do not see the option to Re-Init Mag Reader, your device is not recognizing your MSR as connected. Close NCR Silver Pro Restaurant, disconnect the MSR, reconnect the MSR, and re-launch NCR Silver Pro Restaurant.
 
User-added image
 
  1. Tap OK, and slide the credit card again.

Verifying Your MSR Connection

 
If your MSR fails to respond after re-initializing, verify NCR Silver Pro recognizes your MSR as connected.
 
  1. At the POS home screen, tap User-added image  to display the slide out menu.
  2. Tap Details to access the Details screen.
User-added image
 
  1. Verify MagTek:Connected appears in Scanner Information.
If the MSR does not appear in Scanner Information, remove the MSR, inspect it for damage, and then reconnect the MSR. You may also need to close the NCR Silver Pro Restaurant app, and then re-launch it.
 
  1. Tap Close to exit the Details screen.
If your MSR still does not recognize a credit card, clean the read head with an alcohol swab pad. These pads were included in the shipment with your MSR, and instructions for cleaning the read head with the pad are located on the pad.


If your MSR stills fails to recognize a credit card, contact the Silver Pro Customer Care team at 1-877-270-3475.


 
 

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