NCR Silver Support and Customer Care | NCR Silver NCR Silver
Questions?
Contact us at one of our country-specific support lines.
US: 877-270-3475
 UK: 0808-178-5520
AU: 1800-940-975
NZ: 0800-453-736
or
Log in to Silver Back Office to chat with a representative

Visit NCR.com/Silver


“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


Search:

Browse by categories

Perform a refund to offset a transaction for a closed check that was ordered incorrectly or when a guest asks for their money back. You can refund money to a gift card.
  1. At the order entry screen, tap Slide out button to display the slide out menu. You can also access this slide out menu on the floor plan screen.
  2. Tap Refund Mode. The order entry screen appears and Refund appears across the guest check screen.
store credit to gc
 
  1. Enter the items for which you want to provide a refund.
  2. Tap Refund. The ‘tender’ screen appears.
  3. Slide the gift card through the MSR, confirm the amount to return to the gift card, and tap Done.
-OR-
 
Tap INTGIFT, confirm the amount to return to the gift card, and tap Done. Slide the gift card through the MSR, or tap Enter manually, type the gift card number, and tap Submit.
The system loads the funds back onto the gift card.
 
  1. Tap Close.
Customer Support Article

Applying Store Credit to a Gift Card

  • February 17, 2015
  • ·
  • Like
  • 0

Summary

For NCR Silver Pro Restaurant, learn how to apply a store credit to a gift card.

Description

Perform a refund to offset a transaction for a closed check that was ordered incorrectly or when a guest asks for their money back. You can refund money to a gift card.

  1. At the order entry screen, tap Slide out button to display the slide out menu. You can also access this slide out menu on the floor plan screen.
  2. Tap Refund Mode. The order entry screen appears and Refund appears across the guest check screen.
store credit to gc
 
  1. Enter the items for which you want to provide a refund.
  2. Tap Refund. The ‘tender’ screen appears.
  3. Slide the gift card through the MSR, confirm the amount to return to the gift card, and tap Done.
-OR-
 
Tap INTGIFT, confirm the amount to return to the gift card, and tap Done. Slide the gift card through the MSR, or tap Enter manually, type the gift card number, and tap Submit.
The system loads the funds back onto the gift card.
 
  1. Tap Close.

Article Currency

USD