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At times, you may need to perform maintenance on guest checks, such as deleting an item or a guest check, applying a discount, performing a refund, reopening a guest check, or adjusting the payment of a closed guest check.

Deleting an Item or a Guest Check


An employee may require manager approval to delete an item from a guest check or to delete a guest check. Depending on the state of the guest check, NCR Silver Pro Restaurant considers the deleting of an item or a guest check to be a clear or a void.

Deleting an item before finalization results in a clear.
 
Deleting an item after finalization results in a void.
 
Finalization occurs when you submit the items for order to the kitchen, tap Pay, tap SEND (table service only), tap SAVE (quick service only), back out of the order, log out of the POS app, or press the home button on the iPad.

The Shift End report for the employee contains a summary of the voids and clears performed by the employee during a financial shift. You can also review voids and clears performed by employees in the Void Audit Report, or at the POS Transactions page in Silver Back Office.

 
delete items mgr
 
If an employee does not have the ability to remove an item from a guest check, or to remove all items from a guest check, the system prompts you, the manager, to enter your four-digit PIN and tap Override.
 

Applying a Discount


You can provide a discount to a customer at either the item level or the guest check level. If an employee does not have the ability to approve a discount, the system prompts you, the manager, to enter your four-digit PIN and tap Override.
Refer to Applying a Discount
 

Refunding a Check


Perform a refund to offset a transaction for a closed check that was ordered incorrectly or when a guest asks for their money back. Refund mode is only active for a new check. You cannot perform a refund on a pending or closed check.
 
  1. At the order entry screen, tap Slide out button to display the slide out menu. You can also access this slide out menu at the floor plan screen.
  2. Tap Refund Mode. The order entry screen appears and Refund appears across the guest check screen.
refund
 
  1. Enter the items for which you want to provide a refund.
  2. Tap Refund. The ‘tender’ screen appears.
  3. Tap Cash to issue a cash refund.
-OR-
 
Slide the credit card through the credit card reader to refund the entire amount to the card.
 
-OR-
 
Tap Credit, enter the amount to refund, tap Done, and slide the credit card through the credit card reader.
 
  1. For credit card refunds, have the customer sign the signature screen with his or her finger, or a stylus, if prompted, tap Accept, tap OK, and then tap Close.
-OR-
 
Have the customer sign the printed receipt, and the tap Close.
 
In Table Service, the system returns to the floor plan screen.
In Quick Service, the system returns to the order entry screen.

 

Adding Items to a Closed Check

 
Open closed guest checks when an employee closes it prematurely. After opening a check, you can add items to the order.

You can only open a closed guest check during the day for which it occurred and while the shift of the employee financially responsible for the guest check is still active.

 
  1. At the order entry screen, tap Slide out button to display the slide out menu. You can also access this slide out menu at the floor plan screen.
  2. Tap Recall/Reprint. The Recall/Reprint screen appears. The app defaults to display the tickets created, open and completed, on ‘This station.’ This station refers to the device you are using. To access completed tickets created on another device, tap All Stations.
recall
 
  1. Tap the completed ticket you want to reopen. The order details appear with the option to reopen the guest check.
  2. Tap Reopen. The system opens the guest check and the Pay button replaces the Close button.
  3. Tap the items you want to add to the guest check and finalize the order as normal. The system updates the amount due with the total of the items added to the guest check.

Adjusting the Payment for a Closed Check

 
You can open a closed guest check to change the payment for the guest check.
 
  1. Open the closed guest check. Refer to ‘Adding Items to a Closed Check’ above for opening a closed check.
  2. At the guest check screen, swipe the tendered amount from right to left and then tap Remove. The system removes the tender from the guest check.
  3. Tap Pay and process the payment for the order.
 
 
Customer Support Article

Performing Guest Check Procedures

  • February 17, 2015
  • ·
  • Like
  • 0

Summary

Learn how to delete an item from the guest check or the entire guest check, to apply a discount, to refund a check, to add items to a closed check, and to adjust the payment for a closed check.

Description

At times, you may need to perform maintenance on guest checks, such as deleting an item or a guest check, applying a discount, performing a refund, reopening a guest check, or adjusting the payment of a closed guest check.

Deleting an Item or a Guest Check


An employee may require manager approval to delete an item from a guest check or to delete a guest check. Depending on the state of the guest check, NCR Silver Pro Restaurant considers the deleting of an item or a guest check to be a clear or a void.

Deleting an item before finalization results in a clear.
 
Deleting an item after finalization results in a void.
 
Finalization occurs when you submit the items for order to the kitchen, tap Pay, tap SEND (table service only), tap SAVE (quick service only), back out of the order, log out of the POS app, or press the home button on the iPad.

The Shift End report for the employee contains a summary of the voids and clears performed by the employee during a financial shift. You can also review voids and clears performed by employees in the Void Audit Report, or at the POS Transactions page in Silver Back Office.

 
delete items mgr
 
If an employee does not have the ability to remove an item from a guest check, or to remove all items from a guest check, the system prompts you, the manager, to enter your four-digit PIN and tap Override.
 

Applying a Discount


You can provide a discount to a customer at either the item level or the guest check level. If an employee does not have the ability to approve a discount, the system prompts you, the manager, to enter your four-digit PIN and tap Override.
Refer to Applying a Discount
 

Refunding a Check


Perform a refund to offset a transaction for a closed check that was ordered incorrectly or when a guest asks for their money back. Refund mode is only active for a new check. You cannot perform a refund on a pending or closed check.
 
  1. At the order entry screen, tap Slide out button to display the slide out menu. You can also access this slide out menu at the floor plan screen.
  2. Tap Refund Mode. The order entry screen appears and Refund appears across the guest check screen.
refund
 
  1. Enter the items for which you want to provide a refund.
  2. Tap Refund. The ‘tender’ screen appears.
  3. Tap Cash to issue a cash refund.
-OR-
 
Slide the credit card through the credit card reader to refund the entire amount to the card.
 
-OR-
 
Tap Credit, enter the amount to refund, tap Done, and slide the credit card through the credit card reader.
 
  1. For credit card refunds, have the customer sign the signature screen with his or her finger, or a stylus, if prompted, tap Accept, tap OK, and then tap Close.
-OR-
 
Have the customer sign the printed receipt, and the tap Close.
 
In Table Service, the system returns to the floor plan screen.
In Quick Service, the system returns to the order entry screen.

 

Adding Items to a Closed Check

 
Open closed guest checks when an employee closes it prematurely. After opening a check, you can add items to the order.

You can only open a closed guest check during the day for which it occurred and while the shift of the employee financially responsible for the guest check is still active.

 
  1. At the order entry screen, tap Slide out button to display the slide out menu. You can also access this slide out menu at the floor plan screen.
  2. Tap Recall/Reprint. The Recall/Reprint screen appears. The app defaults to display the tickets created, open and completed, on ‘This station.’ This station refers to the device you are using. To access completed tickets created on another device, tap All Stations.
recall
 
  1. Tap the completed ticket you want to reopen. The order details appear with the option to reopen the guest check.
  2. Tap Reopen. The system opens the guest check and the Pay button replaces the Close button.
  3. Tap the items you want to add to the guest check and finalize the order as normal. The system updates the amount due with the total of the items added to the guest check.

Adjusting the Payment for a Closed Check

 
You can open a closed guest check to change the payment for the guest check.
 
  1. Open the closed guest check. Refer to ‘Adding Items to a Closed Check’ above for opening a closed check.
  2. At the guest check screen, swipe the tendered amount from right to left and then tap Remove. The system removes the tender from the guest check.
  3. Tap Pay and process the payment for the order.
 
 

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