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As new versions of NCR Silver Pro become available, you can update the POS app on your devices. As you update the POS app, it is necessary to update the Silver Server software on your server as well.
 
Warning: The Silver Software version must match the app store version  of NCR Silver Pro Restaurant.


Updating the Silver Server Software on Your Server


After updating the NCR Silver Pro app, it is necessary to update the Silver Server software on your server.
 
  1. Tap NCR Silver Pro to launch the app. A ‘Version mismatch’ prompt appears informing you the server is running an older version of the software.
Version Mismatch
 
  1. Tap OK. At the login screen, the cloud icon color is red.
Upgrade server prompt
 
  1. Tap the cloud icon. The connection states menu appears.
  2. Tap Upgrade Server. The ‘Supervisor’s approval needed’ screen appears.
Upgrade server approval needed
 
  1. Enter your four-digit PIN and tap Override. The system initiates a download and installation of the Silver Server software on your server. While the update occurs, ‘Update Required’ on the connectivity icon changes to ‘Disconnected,’ and when the update finishes, the connectivity icon changes to ‘Connected.’ No other prompts appear concerning the progress of the Silver Server update.
Customer Support Article

Updating Silver Server

  • February 16, 2015
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Summary

For NCR Silver Pro Restaurant, learn how to update the Silver Server software.

Description

As new versions of NCR Silver Pro become available, you can update the POS app on your devices. As you update the POS app, it is necessary to update the Silver Server software on your server as well.

 
Warning: The Silver Software version must match the app store version  of NCR Silver Pro Restaurant.


Updating the Silver Server Software on Your Server


After updating the NCR Silver Pro app, it is necessary to update the Silver Server software on your server.
 
  1. Tap NCR Silver Pro to launch the app. A ‘Version mismatch’ prompt appears informing you the server is running an older version of the software.
Version Mismatch
 
  1. Tap OK. At the login screen, the cloud icon color is red.
Upgrade server prompt
 
  1. Tap the cloud icon. The connection states menu appears.
  2. Tap Upgrade Server. The ‘Supervisor’s approval needed’ screen appears.
Upgrade server approval needed
 
  1. Enter your four-digit PIN and tap Override. The system initiates a download and installation of the Silver Server software on your server. While the update occurs, ‘Update Required’ on the connectivity icon changes to ‘Disconnected,’ and when the update finishes, the connectivity icon changes to ‘Connected.’ No other prompts appear concerning the progress of the Silver Server update.

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