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Adding, Replacing & Deactivating Devices

We've simplified the process of adding and replacing devices for your account.  Please note that a user must be assigned to a user role (click here for more information on user roles) that has been granted access to the register device feature.

To add a device to your account:

  1. Log into the NCR Silver Back Office

  2. Click on your username name/profile icon at the top right of the screen.

  3. Click My Account.

    User-added image

  4. Click My Devices. You will see a list of existing registered devices with device details.

    User-added image

  5. Click Add a Device and a new field will appear for you to enter a station name.

  6. You will be notified that adding a new device may cause you to incur an additional device subscription on your account.

  7. Click Save Changes. When you log into your NCR Silver App on the new device, the station name you just created will appear for you to register to.

Deactivating a POS Device

If your POS device is lost or stolen, or if you just want to clean up the devices shown on the My Devices screen, you can now deactivate devices without having to call Customer Care.  Once a device is deactivated, users will not be able to log in on the device. To deactivate a device:

  1. Log in to the Back Office.

  2. Click on your username name/profile icon at the top right of the screen.

  3.  Click My Devices.

  4. Locate the device you want to deactivate, and tap the Deactivate button.

  5. Click OK to confirm deactivating the device.

 

Understanding Device and Station Names

  • The STATION NAME is what displays on the Device Activity Report and can be found on the POS app screen by clicking Home and then clicking the User-added image icon near the top-left side of the screen.
     

  • The DEVICE NAME is the actual name of the iOS or Android device. iOs names can be changed in the device settings, and Silver Android Register names are created when the device is first set up.

Keywords: add device, delete device, deactivate device, replace device
 
Customer Support Article

Adding, Replacing and Deactivating Devices

  • March 17, 2017
  • ·
  • Like
  • 2

Summary

This article tells you how to add or deactivate a device on your account.

Description

Adding, Replacing & Deactivating Devices

We've simplified the process of adding and replacing devices for your account.  Please note that a user must be assigned to a user role (click here for more information on user roles) that has been granted access to the register device feature.

To add a device to your account:

  1. Log into the NCR Silver Back Office

  2. Click on your username name/profile icon at the top right of the screen.

  3. Click My Account.

    User-added image

  4. Click My Devices. You will see a list of existing registered devices with device details.

    User-added image

  5. Click Add a Device and a new field will appear for you to enter a station name.

  6. You will be notified that adding a new device may cause you to incur an additional device subscription on your account.

  7. Click Save Changes. When you log into your NCR Silver App on the new device, the station name you just created will appear for you to register to.

Deactivating a POS Device

If your POS device is lost or stolen, or if you just want to clean up the devices shown on the My Devices screen, you can now deactivate devices without having to call Customer Care.  Once a device is deactivated, users will not be able to log in on the device. To deactivate a device:

  1. Log in to the Back Office.

  2. Click on your username name/profile icon at the top right of the screen.

  3.  Click My Devices.

  4. Locate the device you want to deactivate, and tap the Deactivate button.

  5. Click OK to confirm deactivating the device.

 

Understanding Device and Station Names

  • The STATION NAME is what displays on the Device Activity Report and can be found on the POS app screen by clicking Home and then clicking the User-added image icon near the top-left side of the screen.
     

  • The DEVICE NAME is the actual name of the iOS or Android device. iOs names can be changed in the device settings, and Silver Android Register names are created when the device is first set up.

Keywords: add device, delete device, deactivate device, replace device
 

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