NCR Silver Support and Customer Care | NCR Silver NCR Silver
Questions?
Contact us at one of our country-specific support lines.
US: 877-270-3475
 UK: 0808-178-5520
AU: 1800-940-975
NZ: 0800-453-736
or
Log in to Silver Back Office to chat with a representative

Visit NCR.com/Silver


“To know I can check and see how the store is doing even without being there is very helpful.”
Reveille Joe Coffee, Coffee Shop


Search:

Browse by categories

Bar Code Scanner Connectivity Issues

  1. Tap the Home button on your iOS device and then tap Settings.

  2. Tap Bluetooth.

  3. Tap the User-added image for the bar code scanner and then tap Forget this Device.

  4. Choose one of the methods below to complete a factory reset of the bar code scanner:

Method 1:  Using Button Sequences 

  • Power on the bar code scanner

  • Press and hold down the Trigger button and momentarily press the Power button (while still holding down the Trigger button).

  • Wait 15 seconds until the bar code scanner beeps and then release the Trigger button. The bar code scanner will beep 5 times and power off. The next time you power on the bar code scanner, it will take longer than normal to be ready to pair and use after the factory reset.
     

Method 2:  Using the Factory Reset Bar Code (requires the Quick Start Guide

  • Go to page 11 of the Quick Start Guide and scan the Factory Reset bar code on the bottom of page 11.

  1. To reset the pairing between the bar code scanner and your iOS device, power on the bar code scanner.

  2. Press and hold down the Trigger button and press the Power button until you hear a series of 3 tones and then release both buttons.  The bar code scanner will turn itself off.

  3. Power on the bar code scanner again and scan the iOS Mode bar code on page 11 of the Quick Start Guide.

  4. Go to your iOS device and tap Settings.

  5. Tap Bluetooth.

  6. Swipe Bluetooth to ON.  Any Bluetooth devices recognized by the device will be listed, including the Socket CHS.

  7. Tap Socket CHS to finalize the connection.

Customer Support Article

Bar Code Scanner Connectivity Issues

  • February 27, 2015
  • ·
  • Like
  • 3

Summary

Troubleshooting Bar Code Scanner Connectivity Issues.

Description

Bar Code Scanner Connectivity Issues

  1. Tap the Home button on your iOS device and then tap Settings.

  2. Tap Bluetooth.

  3. Tap the User-added image for the bar code scanner and then tap Forget this Device.

  4. Choose one of the methods below to complete a factory reset of the bar code scanner:

Method 1:  Using Button Sequences 

  • Power on the bar code scanner

  • Press and hold down the Trigger button and momentarily press the Power button (while still holding down the Trigger button).

  • Wait 15 seconds until the bar code scanner beeps and then release the Trigger button. The bar code scanner will beep 5 times and power off. The next time you power on the bar code scanner, it will take longer than normal to be ready to pair and use after the factory reset.
     

Method 2:  Using the Factory Reset Bar Code (requires the Quick Start Guide

  • Go to page 11 of the Quick Start Guide and scan the Factory Reset bar code on the bottom of page 11.

  1. To reset the pairing between the bar code scanner and your iOS device, power on the bar code scanner.

  2. Press and hold down the Trigger button and press the Power button until you hear a series of 3 tones and then release both buttons.  The bar code scanner will turn itself off.

  3. Power on the bar code scanner again and scan the iOS Mode bar code on page 11 of the Quick Start Guide.

  4. Go to your iOS device and tap Settings.

  5. Tap Bluetooth.

  6. Swipe Bluetooth to ON.  Any Bluetooth devices recognized by the device will be listed, including the Socket CHS.

  7. Tap Socket CHS to finalize the connection.

Article Currency

USD