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Kitchen Display by NCR Silver integrates with your Silver Pro Restaurant account in order to display item details to your kitchen staff. The kitchen display system follows the kitchen routing in the back office so that kitchen staff have full details of which items to prepare and how to prepare them.

Here is what you need to run Kitchen Display by NCR Silver

  • Silver Pro Restaurant Edition.

  • A subscription to the Kitchen Display by NCR Silver app.

  • The Kitchen Display by NCR Silver app (downloaded from the iTunes app store). 

  • Additional iPads to run the Kitchen Display by NCR Silver app (the displays).

  • A connected Server for NCR Silver Pro Restaurant.

  • A stable, password protected wireless network with internet access to connect your devices to.

  • Access NCR Silver Back Office (for kitchen device set up).

 

Setting Up Kitchen Devices in Silver Back Office

  1. Log into the Silver Back Office and click the settings wheel in the top right of the page. 

  2. Click Kitchen Routing.

  3. Select the desired kitchen group and click Add Device.

  4. Do the following:

    User-added image

    • Give the device a distinct name for the station it will be located (such as Grill).

    • Select Video.

    • Enter your Level 1 and Level 2 threshold times. Orders that pass the threshold levels will change color on the kitchen display so that your staff can monitor which orders are oldest or newest.

  5. Click Save Changes


Setting up the Kitchen Display in Store

  1. Think about where you are going to locate the devices and ensure they have access to a power outlet. 

  2. Ensure you have completed the proper setup steps for your Silver Pro Restaurant system including the server and the setup of your kitchen stations in the Silver Back Office.

  3. Connect the iPads used for your kitchen devices to your secure wireless network and Download the Kitchen Display by NCR Silver app from the Apple app store.

    • You will need your Apple username and password to complete this.

  4. Open the app, and begin the setup steps by pressing Next

  5. Connect to the Silver server. In normal cases, you can tap the name of the automatically identified server if it is connected to the network correctly. You also have the option to manually identify the device using the device’s IP address.

    User-added image

  6. Enter your Silver Back Office username and password and tap Activate

  7. Choose a kitchen station to register the device too.

    • Kitchen stations are set in in Silver Back Office prior to registering your devices.

  8. Once complete, the display device will show order information based on the routing configuration for the registered station. Click here to learn more.

  9. Mount the devices in your display stands and prepare for use. Click here to learn more.

Customer Support Article

Setting Up Kitchen Display by NCR Silver

  • June 13, 2018
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Description

Kitchen Display by NCR Silver integrates with your Silver Pro Restaurant account in order to display item details to your kitchen staff. The kitchen display system follows the kitchen routing in the back office so that kitchen staff have full details of which items to prepare and how to prepare them.

Here is what you need to run Kitchen Display by NCR Silver

  • Silver Pro Restaurant Edition.

  • A subscription to the Kitchen Display by NCR Silver app.

  • The Kitchen Display by NCR Silver app (downloaded from the iTunes app store). 

  • Additional iPads to run the Kitchen Display by NCR Silver app (the displays).

  • A connected Server for NCR Silver Pro Restaurant.

  • A stable, password protected wireless network with internet access to connect your devices to.

  • Access NCR Silver Back Office (for kitchen device set up).

 

Setting Up Kitchen Devices in Silver Back Office

  1. Log into the Silver Back Office and click the settings wheel in the top right of the page. 

  2. Click Kitchen Routing.

  3. Select the desired kitchen group and click Add Device.

  4. Do the following:

    User-added image

    • Give the device a distinct name for the station it will be located (such as Grill).

    • Select Video.

    • Enter your Level 1 and Level 2 threshold times. Orders that pass the threshold levels will change color on the kitchen display so that your staff can monitor which orders are oldest or newest.

  5. Click Save Changes


Setting up the Kitchen Display in Store

  1. Think about where you are going to locate the devices and ensure they have access to a power outlet. 

  2. Ensure you have completed the proper setup steps for your Silver Pro Restaurant system including the server and the setup of your kitchen stations in the Silver Back Office.

  3. Connect the iPads used for your kitchen devices to your secure wireless network and Download the Kitchen Display by NCR Silver app from the Apple app store.

    • You will need your Apple username and password to complete this.

  4. Open the app, and begin the setup steps by pressing Next

  5. Connect to the Silver server. In normal cases, you can tap the name of the automatically identified server if it is connected to the network correctly. You also have the option to manually identify the device using the device’s IP address.

    User-added image

  6. Enter your Silver Back Office username and password and tap Activate

  7. Choose a kitchen station to register the device too.

    • Kitchen stations are set in in Silver Back Office prior to registering your devices.

  8. Once complete, the display device will show order information based on the routing configuration for the registered station. Click here to learn more.

  9. Mount the devices in your display stands and prepare for use. Click here to learn more.

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